ERS Strategy for Telecom Services Providers | HCL Technologies

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The evolving technology landscape is disrupting the entire telecom ecosystem, giving rise to new opportunities and challenges for both OEMs and service providers. As technology overlaps with different market segments, seeking the help of a partner with integrated vertical and horizontal capabilities has become essential. Additionally, the partner should have telecom engineering research experience, must understand existing ecosystem players, and offer complete end-to-end solutions aimed at tackling ecosystem-wide challenges.

Companies need to strike a balance between investing in telecommunication research and development required for long term growth and managing the returns to shareholders. Operators are thus focusing on core services, improving operational efficiencies, investing in new technologies, and developing new digital services. This can help in revenue growth, improve customer experience, and reduce the customer churn.

Our service offerings that help accelerate Telco businesses are –

  • Digital Transformation
  • Network Transformation
  • Network Testing & Automation
  • Software Defined Network
  • Multivendor Network Maintenance
  • Device Testing
  • Internet of things

Products and Services


Internet of things

Ready to deploy IoT experts and solution accelerators to define, build, and run IoT services.

Devices -- Handset & CPE

End-to-end product design, development, and systems integration and commercialization.

Network Testing & Automation

Inter-op testing experience with other OEMs and Telcos across 2G/3G/LTE network elements.

Digital transformation

Mobility services comprising user experience, application design, development, and testing, along with innovation platform enablement.


Simplifying and converging TDM to next generation IT networks.


TSP-focused performance benchmarking and certification, service orchestration platform customization, and OpenStack integration.

Network Maintenance

Multi-vendor maintenance services to reduce maintenance contract spends.

Multi-core processor design

Design handling competency for addressing constraint issues of power and performance.


iCE.X is a cloud ready carrier grade IoT Device Management Platform for managing tens of millions of devices on a single platform. It gives you the ability to remotely configure, troubleshoot, monitor and repair IoT devices in Smart Home, Small Cell & 5G and other industries.

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Engineering and R&D Services