ERS Strategy for Telecom Services Providers | HCL Technologies

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The evolving technology landscape is disrupting the entire telecom ecosystem, giving rise to new opportunities and challenges for both OEMs and service providers. As technology overlaps with different market segments, seeking the help of a partner with integrated vertical and horizontal capabilities has become essential. Additionally, the partner should have telecom engineering research experience, must understand existing ecosystem players, and offer complete end-to-end solutions aimed at tackling ecosystem-wide challenges.

Companies need to strike a balance between investing in telecommunication research and development required for long term growth and managing the returns to shareholders. Operators are thus focusing on core services, improving operational efficiencies, investing in new technologies, and developing new digital services. This can help in revenue growth, improve customer experience, and reduce the customer churn.

Our service offerings that help accelerate Telco businesses are –

  • Digital Transformation
  • Network Transformation
  • Network Testing & Automation
  • Software Defined Network
  • Multivendor Network Maintenance
  • Device Testing
  • Internet of things

HCL’s India-based multi-vendor and multi-domain 5G Lab is a globally shared lab investment with more than ten industry leading partners. Our 5G Lab provides a unique opportunity to telecom vendors (OEMs), VNF/CNF vendors, NFVi, Network Solution Providers and Service Providers to accelerate the readiness of next-generation network functions and services with the qualification of functionality, integration, interoperability and performance. The 5G Lab promises ease of integration, seamless interoperability, faster turnaround time and key 5G use cases to service providers and enterprise customers globally. Our Lab operates under a unique partner-led approach that includes vRAN, 5G Core, vIMS, OSS, BSS, Master Orchestrator, Network Assurance and Test Tools to name a few assets. HCL objective is to provide a more viable solution to telecom service providers and enterprises, allowing them to more easily meet the diversified demands of 5G and the services delivery framework. The Lab environment supports telecom vendors (OEMs) to test the interoperability of their product with other vendors’ product, and also enables feedback on the functionality of their product on an end-to-end scenario. To realize the combined power of Private Network, IoT, Cloud, Mobile, and AI technologies, our 5G Lab accelerates the adoption for forward-looking telecom service providers making it as easy as possible by using a partners approach.

Products and Services


Internet of things

Ready to deploy IoT experts and solution accelerators to define, build, and run IoT services.

Devices -- Handset & CPE

End-to-end product design, development, and systems integration and commercialization.

Network Testing & Automation

Inter-op testing experience with other OEMs and Telcos across 2G/3G/LTE network elements.

Digital transformation

Mobility services comprising user experience, application design, development, and testing, along with innovation platform enablement.


Simplifying and converging TDM to next generation IT networks.


TSP-focused performance benchmarking and certification, service orchestration platform customization, and OpenStack integration.

Network Maintenance

Multi-vendor maintenance services to reduce maintenance contract spends.


Intelligent Connected Experience (iCE.X) is a unified, cloud-ready, carrier grade platform to manage millions of connected devices; with ability to remotely configure, troubleshoot, monitor and repair IoT devices for smart homes, small cells & 5G and allied industries.

Multi-core processor design

Design handling competency for addressing constraint issues of power and performance.


BluGenie is a 5G network softwarization toolchain for digital services transformation

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Engineering and R&D Services