What You Can Expect

Enterprise Studio Support for Broadcom Software offers you the support you need, when you need it so you can focus on business-critical activities. Our talented and experienced support team will work with you to listen and quickly resolve issues with a short track route of assistance in mind. Global support can assist you no matter where your resources or systems are located. Work with the team who knows your Broadcom software best.

  • Global support with 24/7 coverage for severity 1 issues
  • Remote problem analysis
  • Services and support engineers with a minimum 5 years of experience who know the ins and outs of Broadcom software
  • Broadcom’s and Enterprise Studio’s ticketing systems are fully integrated and seamless– providing you with the ticket system you are used to, but with the support of Enterprise Studio’s global team of product experts
  • Premium Support Services enhance standard product maintenance and support with a wide range of services to protect and unlock solution value. Available for digital and commercial customers. Learn more

Supported Products

Supported Now by Enterprise Studio

Symantec Premium Support Services

  • Available for all current Symantec solutions listed here

CA Business Intelligence

CA Network Flow Analysis

  • CA Network Flow Analysis (NetQos / NFA)

CA Performance Manager

  • CA Performance Management - Usage and Administration

CA Spectrum

CA Unified Infrastructure Management

  • CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
  • CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

EnableStudio (CA Productivity Accelerator)

ENTERPRISE STUDIO SUPPORT PORTAL
Phone for Severity 1 1-845-203-4325 (Primary) 1-669-467-1004 (Secondary)

Supported by Broadcom Transitioning Soon to Enterprise Studio

CA Advanced Authentication

  • CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)

CA API Management

  • CA API Management SaaS
  • CA API Developer Portal
  • CA API Gateway
  • CA API Gateway Enterprise Service Manager (Layer 7)
  • CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7)

CA Automic

  • CA Automic Workload Automation - Automation Engine

CA eHealth

  • CA eHealth
  • CA eHealth Application Response

CA Identity Governance

CA Identity Manager (IDM)

  • CA Identity Portal
  • CA Identity Service
  • CA Identity Suite

CA Service Desk Manager (SDM)

  • CA Service Desk Manager - Mobile Application
  • CA Service Desk Manager - Unified Self Service
  • CA Service Desk Manager – Xtraction

CA Service Operations Insight (SOI)

CA Single Sign-On (SiteMinder)

  • CA Single Sign-On Agents (SiteMinder)
  • CA Single Sign-On Federation (SiteMinder)
  • CA Single Sign-On Secure Proxy Server (SiteMinder)
  • CA Single Sign-On SOA Security Manager (SiteMinder)
  • CA BCS Premier for CA Single Sign-On

CA Virtual Network Assurance (VNA)

CA Workload Automation

  • CA Workload Automation Advanced Integration
  • CA Workload Automation Advanced Integration for Hadoop
  • CA Workload Automation AE
  • CA Workload Automation DE
  • CA Workload Automation iXP
  • CA Workload Automation Autosys

Clarity (PPM)

  • Clarity PPM On Premise
  • Clarity PPM SaaS

Further helpful information for these products can be found here

Get Started

SEVERITY

servity1

Should be used when the customer indicates “system down” or a product or a product-inoperative condition impacting a production environment.

SEVERITY

servity2

Should be used for a high-impact business condition possibly endangering a production environment and essential operations are seriously disrupted.

SEVERITY

servity3

Should be used for a low-impact business condition with a majority of the product functions still usable; however, some circumvention may be required to allow the product to operate.

SEVERITY

servity4

Should be used for a minor problem or question that does not affect the Product functions. Example, an error in documentation, suggestion or product enhancement.

Support Case Management

  • Technical Support – full visibility of your cases through the support portal
  • 24/7/365 telephone support for severity 1 cases
  • 24/7 access to log cases into support portal for any severity

Premium Support

Enhance standard maintenance and support with premium support from a Designated Support Engineer and/or Customer Success Manager for higher levels of personalized technical support, lifecycle planning and solution optimization. Available for digital and commercial customers.

Premium Support Services

About Us

Enterprise Studio by HCL Technologies helps organizations make the connections between IT and business that optimize time and multiply value for realizing the full potential of their digital business plans. Our seasoned technologists, coaches, and educators can help you unlock value from existing IT investments to become a stronger, more adaptive organization – in part by leveraging a BizOps approach so that IT outputs are strongly linked to business outcomes.

Whether you’re an established Global 500 company or a new disruptive force in your industry, we can help you navigate complexities that come with competing in an inter-connected digital era. We are a global solution provider and Tier 1 global value-added reseller of Broadcom CA Technologies and Symantec enterprise software.

Many of our experts at Enterprise Studio are from the former professional services units of CA Technologies and Symantec. For decades, our teams have supported and led organizations to innovation with powerful enterprise software solutions and cutting-edge methodologies – from business and agile management to security, DevOps, AIOps, and automation.

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