Operating IT infrastructure in the digital age is becoming increasingly complex with the advent of cloud, digital and IoT technologies. Typical IT operations are heavily human dependent, and enterprises are facing real challenges in terms of an increasing skills gap, complex technology landscape, the crippling impact of human-induced inefficiencies and errors and a general inability of IT infrastructure to support speed, experience and scalability demands made by business.
Advancements in practical A.I. have opened up new age of tools and technologies that IT Infrastructure managers can use to alleviate some of these challenges. Imagine a future where digital assistants and smart bots, powered by machine learning, NLP, smart algorithms, predictive analytics and powerful service orchestration; all together enabling truly software defined and programmable infrastructure that not only keeps up with business demands but provides business with the power to do more than ever before.
This future is made real with the DRYiCE division of HCL Technologies with its focus on building AI-powered products & platforms. DRYiCE aspires to liberate the humans from the clutches of monotonous, boring and repeatable tasks, and empower them to take care of higher level tasks that focus on business value and customer experience. Cognitive virtual assistants powered by natural language processing and machine learning replace humans and enable effective and efficient support to users, partners and employees. Smart monitoring and A.I. powered machine learning can help IT admins cut through high volumes of incidents and alerts and focus on the ones that truly have the potential to disrupt business. DRYiCE enabled event correlation and automation engines can take that a step further and provide real-time, machine learning powered issue resolution that can completely take humans out of the picture. By using the power of cloud automation & orchestration, DRYiCE can enable true hybrid cloud scalability for enterprises by provisioning and deprovisioning virtual servers.
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