HCL and Guidewire
Leading Digital Transformation in the Insurance Industry through Technology, Innovation, and Execution
The HCL and Guidewire alliance, formed in 2004, focuses on helping property and casualty insurers to successfully implement the Guidewire product suite including ClaimCenter®, PolicyCenter® and BillingCenter®.
From end-to-end systems implementation to upgrades and managed services, to introducing innovative new offerings, the relationship has helped insurance customers across the globe to modernize their core systems with the Guidewire insurance platform. HCL has completed over 25 Guidewire implementations.
Our company philosophy of going “Beyond the Contract” is embedded in our execution methodology, and a key driver behind our success. This philosophy seeks to proactively lower the total cost of ownership for our clients, and provide ongoing service excellence.
We continually strive to be one of the most technically innovative, cost effective and customer focused systems integrators for the Guidewire suite of products. A one-stop shop for all of your Guidewire needs.
Through our long experience with the Guidewire platform, we are not only able to reduce implementation risk, but also provide compelling value propositions for our clients across the full Guidewire implementation cycle.
Beyond core system implementations, we continue to expand our capabilities in social, mobile, cloud, big data and IoT (Internet of Things) technologies that we believe can maximize the digital capabilities of the Guidewire platform.
One of the first Guidewire partners to implement the full Guidewire InsuranceSuite™ - ClaimCenter®, PolicyCenter® and BillingCenter®.
One of the foremost Guidewire partners to successfully deliver a ‘Big Bang’ conversion, representing one of the largest Policies and Billing conversions in the industry – converting over 175M records, 1.2TB of notes and 15M documents.
One of the first Guidewire partners to recognize the importance of, and to create, dedicated Regional Centers of Excellence (CoE) for Guidewire implementations across the globe.
Our Guidewire Services and Solutions
HCL provides services and solutions that span the complete lifecycle of a Guidewire implementation. Our core services include the following:
Our implementation services can be utilized discretely where needed or ‘end-to-end’ across the full implementation lifecycle, and across the complete Guidewire suite.
Our services are supported by our dedicated Guidewire Center of Excellence (CoE) that develops and maintains project accelerators including standard frameworks, tools, and templates. The CoE ensures that best practices and lessons learned from every implementation are utilized to ensure project success and timely execution.
*Click on each tab below to know more about our Implementation services
Using the Agile methodology along with supporting templates and accelerators, HCL’s configuration services help to design and modify the user interface, the underlying data model, business rules and workflows of the Guidewire system.
Our approach is to leverage out-of-the-box (OOTB) functionality as much as possible and limit customization. This helps to manage scope and costs, improve maintainability, and ensure on-time delivery. However, we recognize that customization is sometimes required for business critical functionality that is, as yet, not provided by the Guidewire solution. We have extensive experience in customizing the Guidewire platform.
With over a decade of experience in Guidewire implementations we have developed our own integration framework, that contains tools and processes to significantly accelerate and de-risk the integration process. This includes ‘plug and play’ connectors and adapters for common integrations i.e., with document management platforms etc. For custom integrations, our integration framework supports test driven development, continuous integration and pattern-based development to provide flexible and maintainable code. Supported patterns include real-time, batch and point-to-point integration. These will make use where appropriate of the Enterprise Service Bus (ESB) and Extract, Transform and Load tools (ETL).
Our integration framework also contains proprietary accelerators to support common vendor integrations including leading document management solutions.
Our end-to-end service ranges from Guidewire upgrade assessment to deployment to support and maintenance. It spans across technology, data, infrastructure, and operations while complying with the scale, complexity and unique demands of our clients. Relying on our proven HCL Upgrade Framework, we use our expertise to ensure seamless upgrades, consistent project execution and organized efforts using existing knowledge base, templates, tools, and techniques.
HCL provides production support and maintenance services utilizing a standardized methodology with dedicated tools and established processes. Using our standard operating procedures, we can support your service desk as well as monitor systems performance. With application stability and automation of manual tasks, we can ensure proactive and predictive delivery.
HCL’s “Insurance-in-a-box” offering is a cloud-based solution based on the Guidewire InsuranceSuite™. It provides all the benefits of the Guidewire software suite without the need to procure, manage and maintain your own backend infrastructure.
The core components of our solution include:
- State-of-the-art Microsoft Azure private cloud
- Hosted access to the Guidewire InsuranceSuite™ - ClaimCenter®, PolicyCenter® and BillingCenter®.
- Out–of-the-box customer portal providing mobile as well as desktop access for your clients
- Microsoft SSRS based reporting services for reporting from Guidewire (this can also utilize Guidewire’s DataHub™ and Guidewire InfoCenter™ solutions)