ALT ASM Services for Engineering Infrastructure | HCL Technologies

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Alternate Application Support and Maintenance

Overview

CIOs are looking at advanced technology to help unlock new business ideas, design future-proof growth pathways, and deliver customer-centric products. Efficient application maintenance is at the core of this vision, requiring minimal intervention while continually driving productivity.

HCL’s industry-leading Application Support and Maintenance (ASM) is an automation and analytics platform customized for the composite operational blueprint. The ALT ASM™ framework is powered by Run.Advisor: an amalgam of algorithmic analytical tools, captured across 35 years of experience in managing multiple tickets.

Coupled with the HCL application maintenance suite, the benefits of Run.Advisor are:

Exemplary value creation

  • Over 30% cost reduction via ALT ASM™
  • Differentiated service delivery
  • 3% to 10% reinvestment of total contract value

Effective velocity uptick

  • Enhanced platform stability
  • Increased efficiency, faster delivery, and reduced risk

End-to-end process monitoring

  • Engagement visibility via PRIZM™
  • Improved service quality and transparency with MyDashboard
  • Proactive business process evaluation

ALT ASM™ uses Gen 1 tools, while robotics and cognitive solutions identify the scope for Gen 2 and Gen 3 automation. Orchestrated platforms and self-service solutions automate manual tasks and multiple in-house tools push productivity. Finally, via cognitive computing, the ALT ASM™ framework introduces intelligent systems that employ data mining, pattern recognition, and natural language processing to replicate almost human-like responses.

HCL's Alternative in Managing Applications

CIOs require incident-free, hyper-connected application environment. HCL's ALT ASM™ offers a SaaS-empowered platform, focused on enterprise centricity in a Run The Business (RTB) scenario. We offer a solution that is aligned to specific requirements while also managing costs.

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ALT ASM™ for Global Financial Services Firms

The Fintech sector is witnessing a wave of tech-innovation.
HCL understands legacy ASM deficits and offers a smarter alternative. The ASM Centre of Excellence is focused on learnings and expertise: new tools, best practices, and groundbreaking ideas.

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