Alternate Application Support and Maintenance
CIOs always demand more. Better ideas, a future-proof growth path, and a finger on the customer’s pulse. Imagine a world where systems are intuitive and living – human involvement is near zero. HCL’s industry-leading Application Support and Maintenance (ASM) is powered by Run.Advisor, an automation and analytics platform customized for 360-degree support and maintenance.
The platform is a conjunction of algorithmic analytical tools for data analysis, captured across 35 years of rich experience in managing multiple tickets. The benefits of Run.Advisor are:
Exemplary value creation
- Over 30% cost reduction via ALT ASM™
- Differentiated service delivery
- 3% to 10% reinvestment of total contract value
Effective velocity uptick
- Enhanced platform stability
- Increased efficiency, faster delivery, and reduced risk
End-to-end process monitoring
- Engagement visibility via PRIZM™
- Improved service quality and transparency with MyDashboard
- Proactive business process evaluation
What makes ‘alive’ a mantra for excellence?
The ALT ASM™ framework uses Gen 1 tools, while robotics and cognitive solutions identify the scope for Gen 2 and Gen 3 automation. Orchestrated platforms and self-service solutions automate hitherto manual tasks and multiple in-house tools push productivity. Finally, cognitive computing introduces self-sentient systems that employ data mining, pattern recognition, and natural language processing – to replicate almost human-like responses.