Today, insurers face daunting challenges in relation to workforce productivity and market competition. To stay ahead, they need an insurance consultant - to reduce their product launch cycle time, enhance customer experience, and detect and prevent frauds faster. Additionally, they are required to expedite insurance claims management and adhere to risk and regulatory compliances to avoid paying penalties, which could be managed by an effective insurance consultant.
With in-depth knowledge, extensive insurance industry experience, domain competency, technology, proprietary tools, methodologies and frameworks, coupled with a value creation model, HCL is helping global and regional insurance leaders to profitably improve their business by focussing on core system transformation in policy administration, underwriting and claims and investing in high-end forecasting and analytics.
HCL offers insurance software services and business-aligned technology solutions that help Insurers with business growth, increased profitability, cost optimization, agility, flexibility and ensuring a superior customer experience.
Also, we deploy smart insurance software solutions that combine agile methodology and tools such as PlayField™ to help insurers achieve business goals.
HCL actions transformative insurance solutions through:
- A unique Business Aligned IT (BAIT) approach that involves an integrated suite of insurance IT systems to help provide best-fit insurance solutions while considering the associated impacts
- A nurturing partnership that improves clients’ performance while significantly bringing down costs
- Centers of Excellence (CoE) to develop partner product expertise and collaborate with customers to proactively identify needs on specific products/applications/technologies
- Robust insurance solutions - Assessment tools and omni-channel frameworks to facilitate knowledge exchange and improve scalability
- Efficient insurance services - Intelligent thought leadership via a complete set of propositions covering the end-to-end digital needs of today’s global Insurance enterprises
- Insurance solutions embedded with HCL’s core DNA - An outstanding ‘Ideapreneurship’ culture that enables employees to focus on ‘value creation’
HCL’s insurance services have garnered industry-wide recognition, with over 200 clients successfully served in 31 countries. From efficiently delivering business critical projects to being awarded the "Excellence in Insurance Education" for the 8th time by LOMA, HCL’s insurance software solutions have succeeding in receiving Gartner’s highest rating of “Mature” in delivering ITO services to both Life Insurance and P&C Insurance customers.
InsureWrite is an SOA-based commercial lines policy administration tool that automates the entire underwriting process, allowing insurance carriers to consolidate multiple administration platforms across their entire business. The highly competitive landscape of Property and Casualty (P&C) insurance has made it difficult for carriers to maintain an edge by continuing their core operations — such as ratings, quoting, underwriting, policy issue, and administration — with legacy system support. Insurance carriers who fail to address their aging policy administration systems are struggling to adapt to changes in the business environment, or to build and deliver products/services quickly, accurately, and cost-effectively. HCL’s Penstock InsureWrite effectively addresses all these challenges.
InsureFace is a web-based front-end extranet agency portal that connects PC Insurance carriers with their users at enterprise level. The solution provides the carrier agents with centralized access to all the business information, service applications, and tools required to conduct business in the most efficient and simplest manner possible.
FinEdge™ Insurance CRM solution has been specifically designed to help insurers achieve profit and realize their growth goals. Based on Microsoft Dynamics CRM, SharePoint, and other Microsoft products, the solution is the culmination of extensive development and input from insurance companies, industry analysts, and researchers around the world. It enhances customer experience by providing sales, marketing, and service delivery functions with innovative features. The solution enables a 360-degree customer view and leads to automation of campaigns as well as effective management and tracking of multi-channel fulfilments, and reporting engine.
HCL AXON iNSPiRE is an end-to-end insurance solution configured (not coded) on the world’s most utilized business application platform. The solution, based on the most recent releases of SAP CRM, ECC, and BI continues to evolve, encompassing ‘model’ insurance organizations with associated end-to-end processes. This asset is available as a ‘proof of concept’ solution for HCL AXON clients to model their future processes, accelerate product configuration, and/or to assist with fit-gap analysis. This asset is also open to enhancement by partners. HCL AXON is able to provide demonstrations to customers of complete end-to-end processes (e.g. for Insurance: from the initial quote to the issuance of a policy and the handling of a claim against that bound coverage).
PlayField™ is a tool which seeks to remove distortions and gaps in business understanding and technology alignment.
HCL’s Channel Automation solution empowers producers to automate end-to-end requirements, round-the clock from any location. Channel Automation is a versatile offering that acts as a single point of entry for both client servicing and producer self-servicing requirements. The breadth of functionality offered by our solution facilitates a business transformation, providing multi-channel, multi-product, multi-lingual, and multi-currency support from a single interface. HCL’s strategy of turning business challenges into business advantages in the specific domain has proved its competence in this space.
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ECOSYSTEM OF PARTNERS
Our partnerships bring the relevant technology, industry and domain knowledge together, with tested products, to present a complete joint solution for our customers. By working together with partners, HCL augments and supports all solution and technology requirements and ensures that the best results are delivered.