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Unique engagements

  • Among its many distinctions, HCL has been “first” in numerous areas: The first Indian service provider to migrate international investment banking processes offshore to India
  • The first to handle outsourcing of capital markets operations for a leading investment bank by implementing a build–operate–implement–transfer (BOIT) model with over 1,500 FTEs handling trade management life cycle across asset classes
  • The first to set up an offshore-based delivery model to handle derivatives documentation and review
  • The first vendor to set up issuance and paying agency functions for a leading trust
  • The first BPO company in the world to be appraised at maturity level 5 of People CMMQAI, 2009

HCL has also been recognized for many achievements:

  • Providing a rich banking product portfolio, including a commercial lending platform and an enterprise lending suite for retail loan origination, HCL Price (a comprehensive fee and billing platform), and FinEdge (a retail banking CRM platform developed in partnership with Microsoft)
  • Insurance capabilities recognized by Gartner across all service lines – consulting, IPs, SI, ADM, IT, and BPO in Life, P&C and Re-insurance thus re-iterating HCL’s ‘Quote-to-Claims’ Capabilities
  • The only global firm to receive seven LOMA Excellence in Education awards
  • A regulated entity in the UK for L&P BPO and independently benchmarked as a “best-value” total outsourcing partner
  • Ranked number one in the Top Cross Industry BPO Vendors—The Black Book of Outsourcing, 2009
  • ISO 14001:2004 Certified, ISO 27001:2005 Certified, SOX – DPA - SAS 70 Compliance
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What Customers Say

“This is wonderful stuff, the type of activities that make a big difference to our customer. Truly great work, and please keep it up” – On Successful implementation of WRAP project.

–CIO Large Programs, Leading Bank in Australia and NZ

The combined efforts of our Asset Finance and Commercial Lending IT Service Delivery team and HCL have resulted in an 80% reduction in P1 and P2 incidents over 2010. This is a great testimony to Applications and Operations’ dedication to embed strong service management disciplines, including incident, problem, change, capacity, availability and service continuity management.

- CIO Retail & Business Banking ES, A Large Australian Bank