Identify, measure, and respond to critical metrics affecting the customer experience journey via:
- Acquisition
- Retention
- Repurchase
Key KPIs measured:
Time to accomplish journey paths, acquisition rate, Customer Effort Score (CES), First-Call-Resolution (FCR) etc.
Customer Retention Dashboard
Our Analytics Platform can help you:
- Predict potential customer dropouts
- Discover likely defections
- Unearth causes of customer churn
Key KPIs measured:
Repeat call/complaint on same query, query on product advice, product quality related queries, churn probability