Service 360 Approach for Manufacturing Industry | HCL

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Service 360

Overview

As manufacturers strive to increase productivity and remain competitive, the need for service-based revenue growth has become a strategic imperative. Customer service and aftermarket departments not only ensure enhanced long term customer experience and loyalty but are increasingly being leveraged as platforms for further cross sell and upsell. Consequently, manufacturers are rethinking their strategies and adopting manufacturing industry solutions in order to provide differentiated services to customers, not only at the point of sales but throughout the asset lifecycle.

Service 360TM approach is a distinctive offering enabling equipment manufacturers and their partners to provide insight-based proactive services. This ensures optimal uptime of the assets and increase in the lifecycle at the lowest possible cost, ensuring comprehensive service parts management. Implementation of Service 360TM helps provide a holistic view of all asset-related information and ensures seamless operations. Service 360 is envisioned to help service leaders drive more revenue and profitability through enhanced customer experience and loyalty.

The installed-base management processes are integrated with service operations to enable decentralized teams across locations to get better visibility and have easy access to data about the asset throughout their lifecycle. Our Service 360TM approach has been engineered to improve operational efficiency and manage the asset value chain. This ensures optimal running uptime of devices at minimized costs throughout the product lifecycle. It addresses aftermarket challenges and opportunities, facilitating end-to-end visibility and asset control and management throughout its lifecycle.

Business Benefits:

  • Unified service management
  • Proactive customer engagement across channels and communities with connected field service
  • Improvement in product lifecycle experience with service innovation at the core
  • Building new business models with a focus on ‘As-a-Service’
  • Added throughput-based value via a network of partners

Solutions

Unified Service Management

Enabling a unified and integrated view of IT operations & management systems through a comprehensive service management blueprint

TrackAsset

Providing Field Asset Management by leveraging sophisticated tracking capabilities

Remote Diagnostics & Predictive Maintenance

Monitoring machine health based on real time data, analyzing the performance against benchmarks, making predictions and determining the causes of failure

Connected Field Service

Driving positive business outcomes by harnessing the power of IoT in predictive maintenance and customer service management

Warranty & Contract Management

Enabling service planning, engineering, and quality improvements through effective warranty data management across the installed base

Service Parts Management

Boosting the financial and service performance of business by rigorous service parts inventory management

Services

edat
Digital and Analytics

Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey. Read More

ise
IoT WoRKSTM

At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a 21st-century enterprise.Read More

pas
Application Services

Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More

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DRYiCETM

DRYiCETM is an artificial intelligence-driven automation platform. It consists of machine learning components, automation modules, orchestration components, well-proven monitoring tools, knowledge management, and a reporting layer.Read More

ietm
Infrastructure Services

Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More

pi
Engineering and R&D services

We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More

ddx
Business Process Services

Our Business Process Services helps organizations move from operational excellence and SLAs to real-time decision making. We help organizations to manage risks and business outcome, and deliver a consistent and best-in-class end-user experience. Read More

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INSIGHTS

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Solutions Template 2:
Solution Title:
Unified Service Management
Solution Description:

Enabling a unified and integrated view of IT operations & management systems through a comprehensive service management blueprint

Solution Title:
TrackAsset
Solution Description:

Providing Field Asset Management by leveraging sophisticated tracking capabilities

Solution Title:
Remote Diagnostics & Predictive Maintenance
Solution Description:

Monitoring machine health based on real time data, analyzing the performance against benchmarks, making predictions and determining the causes of failure

Solution Title:
Connected Field Service
Solution Description:

Driving positive business outcomes by harnessing the power of IoT in predictive maintenance and customer service management

Solution Title:
Warranty & Contract Management
Solution Description:

Enabling service planning, engineering, and quality improvements through effective warranty data management across the installed base

Solution Title:
Service Parts Management
Solution Description:

Boosting the financial and service performance of business by rigorous service parts inventory management

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INSIGHTS
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