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The COVID-19 pandemic continues to disrupt operations in the R&D labs and customer experience centers of the Hi-Tech sector. Even as nearly 80% of the lab workforce teleworks, a minimum number of critical lab personnel are still required to ensure efficient management and monitoring of processes, equipment, and environments in the labs and customer experience centers. On the other hand, as visits to experience centers come to a standstill, enterprises must find out ways to reengage their customers virtually and deliver a complete experience to ensure business continuity and new opportunities. All of this come coupled with achieving improved visibility into end-to-end operations of the Original Design Manufacturers (ODM), a key factor that can help address unique opportunities surrounding collaboration around materials, quality, and performance of the ODMs.
Reimagined operations and experiences in labs and experience centers should be backed with secure, zero-contact premises, asset health and inventory checks, and continuously monitored processes and lab environments. Together—gaining total visibility into operations of ODMs, enhancing end customer experiences and operations in R&D labs—underline the importance of reimagining the modus operandi of manufacturing operations, existing R&D labs, and customer experience centers.
Lab of the Future by IoT WoRKSTM utilizes the ReServ platform and AR/VR (Augmented/Virtual Reality) technology to enable remote operations and device management, allows training of teams to be done more effectively, and delivers engaging customer experiences.
Real-time Manufacturing Insights (RMI) solution, by IoT WoRKSTM delivers real-time operational visibility from ODMs’ shop-floor to top-floor, coupled with advanced analytics, product quality updates, and is preconfigured with ready-to-use connectors, dashboards and KPIs for role-based viewing—for OEMs and Hi Tech customers.
Live Social-Distancing Monitoring by IoT WoRKSTM solution combines radar sensors, AI models, and easily retrofittable distributed architecture, that can provide real-time locational insights on people and workforce movements, identify potential hotspots, generate alerts to enable optimization of operations, monitor crowds, and ensure disease-free premises.
Intelligent Asset Tracking & Management (IATM) solution is an end-to-end offering that monitors and automates real-time visibility and control of connected assets to introduce transparency into inventory usage and asset lifecycle management processes, including bringing in automated checking and control of critical asset usage and movement across premises.
Lab of the Future delivers an enhanced, end-to-end customer experience via remote attendance, delivers a single pane of visibility into lab operations, asset health, and inventory statuses—improving workforce productivity by 20-30%, and reducing training costs by 30-50%, enhancing first-time fix rates of complex equipment and lab operations.
RMI solution enables top-quality production processes, greater flexibility in addressing change orders, improved visibility into ODM operations, and de-risking of supply chain operations and planning.
Live Social-Distancing Monitoring, with its exceptional centimeter-level tracking accuracy, enables safe, zero-contact premises by ensuring compliance with occupancy norms, thermal screening requirements, and reimagines operations for the “new normal.”
IATM solution introduces almost 98–99% asset visibility and accountability in asset tracking and custody management, 80–85% improvement in asset inventory audit processes. The solution enables reduction of asset write-off costs by almost 25–30%.
Lab of the Future Proposition
Enable connected experiences and operations
Single Pane of Vision
Enables real-time monitoring of lab assets, equipment, data platform, lab environment—delivering live insights
Stepwise instructions to lab personnel to resolve issues on site through hands-free device with intuitive, voice-enabled app
Access to digital content on assets for timely resolutions, training videos to enhance lab personnel prior to site visit
Securely IoT-ized assets and platforms extendable to multiple labs to help remotely experiment and get upload-able insights
Enables prediction of asset health, downtimes, and creation of service requests for rapid troubleshooting and resolution
Enhanced engagement with lab entities, demos—delivering virtual, interactive lab experience for end customers
Ensure Minimal Contact
Minimal workforce compliant with social distancing norms, ensuring productivity and operations
Enhance Customer Experience
Immersive VR-enabled content enabling customers to experience the lab and its solutions via remote attendance
High success rate and improved efficiency of secure and remote service operations, including asset management
Reduce workforce training costs by 30–50%, minimize error rates and downtimes, monitor assets and environment
Automate Incident Resolution
Predict equipment failures, improve diagnosis, automate service requests to reduce downtimes
Scale and Deploy
Rapidly scale up remote workforce and lab monitoring capabilities through IoT-ized assets, platforms, and cloud
Real-time Manufacturing Insights Solution
Real-time operational visibility into ODM operations
Role-based visibility of ODM plant efficiency, manufacturing, supply chain ops, with user-defined KPIs
Predictive Quality, Alerts
Prediction feature for monitoring product quality coupled with AI/ML and image analytics, live alerts.
Single Pane of Vision
Monitor, visualize live insights from ODM sites and plant ops—enabling a holistic view of the ecosystem
Supply Chain Analytics
Enhance visibility by monitoring materials, early warnings for shortages, prevent inventory pileup, optimize supply chain ops
Enhance stakeholder management and regulations compliance, ensure social distancing by enabling floor automation
Use AI/ML coupled with image analytics to predict product defects, improve fault prediction, enabling better planning
Improve collaboration, optimize time required to share data, and increase responsiveness
Gain visibility into ODM's orders, batch, model mix, CTQ processes, gain better control of ODM operations
Connected Supply Chain
Introduce risk management, improve delivery prediction, enable risk mitigation, enhance end-customer satisfaction
Scale and Deploy
Implement, scale easily across multiple ODM plants globally—utilize deployment options such as edge, cloud, or hybrid
Live Social-Distancing Monitoring Solution
Reimagine compliant, secure premises
Can be correlated with queues and wait times, enable smoother operations
Triggered when queue and footfall cross threshold, on detection of infection
Heatmaps, Interactive Cloud-based Dashboards
Enable visibility of live and legacy insights
Track footfall patterns, integrate with identified hotspots, contact tracing
Redefine New Normal
Utilize insights to slow the spread, minimize losses, and reduce healthcare spend
Premise monitoring and automated alerts help automate social distancing
Manage layout and queues on the basis of footfalls, dwell times for smooth operations
Ensure Safe Premises
Maintain business continuity, profitability, safety of people and the workforce
Scale & Transform
Retrofittable and distributed computing enables rapid implementation at scale
Intelligent Asset Tracking and Management Solution
Track assets and enhance asset lifecycle management
Live Asset Monitoring
Track asset location and movement in real-time, with entry and exit detection across critical passage areas
Inventory Visibility & Alerts
Real-time inventory count, and proactive theft prevention alerts
Centralized Records Management
Central data management and integration, detailed and always-available audit reports
Web & Mobile Apps
Enables end-to-end asset visualization, complete asset lifecycle management—from on-boarding to de-boarding
Displays locations, movement, generates alerts—enabling proactive track-and-trace of assets
Track Asset Movement
Track location and movement in specified zones and premises with reports on dashboards—enabling greater visibility of assets
Automate manual and physical cycle counts and stock-keeping through different tracking technologies, web and mobile apps
Enhance Lifecycle Management
Monitor assets across their lifecycles from procurement to disposal and custody information
Maximize Asset Utilization
Regularize inventory audits and check for assets nearing end-of-life at the earliest for better utilization
Automate asset tracking to better manage inventory cycles and demand forecast—to ensure hygiene and operations by tracing healthcare assets