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HCL’s Infrastructure Management Services are spread across industries – from manufacturing to travel, tourism and logistics. We understand the complexities arising from rampant digitization, rapid technological advancements, ever changing regulatory policies, and heightened customer expectations. HCL Infrastructure Management Services offer a bouquet of solutions addressing industry-specific challenges and consistently delivering business benefits. In recognition of the high-quality of our work, AMR Research rated HCL as leader in IT solutions, while Frost & Sullivan, Dataquest, and Voice & Data have declared us to be the best security service provider year after year.
Industries we serve
The insurance industry is witnessing numerous challenges – rising costs, legacy technologies, and complex regulatory requirements. Insurers want to actively invest in technologies that enhance responsiveness to market changes and ensure compliance.
HCL’s Infrastructure Services Division (ISD) offers IT infrastructure services to insurers worldwide. Our services aim at enhancing IT efficiency, increasing revenue, and industrializing operations. We endeavor to improve productivity and speed-to-market, and customize IT needs which easily fit into the business environment.
Our strong domain expertise in focused verticals and value-based multi-services approach help us to cater to the IT and operational needs of the leading insurance companies.
Life Sciences & Healthcare
Healthcare providers constantly strive to reinvent existing models – improving care without increasing costs. The intrusion of IT in the healthcare sector has been both transformative and phenomenal. HCL helps healthcare providers to address customer pain points, reduce operating costs, and achieve regulatory compliance. On the provider side we cater to IDNs, hospitals, and diagnostic companies and on the payer side we serve national insurers, health management organizations, and managed care organizations. Our core competencies revolve around healthcare IT infrastructure, domain consulting, and design collaboration and manufacturing. We offer services across three micro-verticals – medical devices, healthcare and pharmaceuticals, and chemicals.
Modern manufacturing companies face increasing regulations, wide global competition, and rapidly changing technologies. A robust IT infrastructure is the need of the hour to improve performance, quality, and reliability. HCL leverages the latest technology to help manufacturing clients remain efficient and agile. Significant investments have been made from our end in understanding manufacturing operations. As a consequence, we have developed solutions and services which empower firms to produce right product at the right time. We help manufacturers to optimize operations, improve supply chain visibility, ensure revenue growth, incorporate industry best practices, and adopt niche technologies.
Travel, tourism, and logistics
While travel, tourism, and logistics industries evolved in the last few years, the growth has not been in sync with IT systems and processes. An increase in cargo volume and elaborate supply chains posed additional challenges. HCL’s transportation and logistics offerings are aimed at improving operational agility in enterprises by improving information, process, and material flows. Our offerings employ the “Experience IT Flow” concept, which optimizes utilization of IT delivery processes and predicts visibility across supply chain. With key differentiators like expertise, focus and direction, HCL has successfully assisted customers in driving delivery excellence, maximizing ROI, and eliminating redundancies.
The retail industry faces innumerable challenges from shortening product life cycles to heightened customer expectations. HCL partnered with leading retail companies worldwide offering key insights into the impediments that they face. Our involvement resulted in improvement of supply chain efficiency, streamlining store operations, and maximizing customer loyalty among other things. We comprehend the retail industry disruptions and address them through IT enablement across functions. We helped a European retail giant become one of the first PCI-complaint retail chains in the UK. HCL has been rated a leader in IT solutions by AMR research, testifying our excellence.
Over the last decade, the telecom industry has evolved into one of the most dynamic and competitive outsourcing business markets. Telecom infrastructure providers need to continuously upgrade their services in order to keep pace with ever-changing customer demands. However, that requires going beyond telecom IT services and adapting a more comprehensive outlook. HCL has partnered with a number of global telecommunication companies and offered innovative telecom infrastructure management solutions for different types of customer in this sector. HCL provides 360 degree telecom infrastructure services comprising end-user computing, data center services, network and security services, systems integration, and cross-functional services.
Banks base their outsourcing decisions on the fact that modern customers are extremely demanding. HCL’s Infrastructure Services Division (ISD) assists clients from the banking sector to focus on customer satisfaction. Over 75% of the clients have benefited from our applications which range from batch job monitoring to performance management.
HCL ISD offers services based on customer centricity, with a focus on ‘securitization’. Frost and Sullivan, Dataquest, and Voice & Data have consistently ranked HCL as the No. 1 security services provider. Accelerated speed to market, flexibility, and reliability are some of the benefits delivered by our infrastructure services.
Chemical, oil & gas, and energy & utility
Chemical, oil and gas, and utility companies realize that they need to broaden their ambit in the dynamic business landscape. The key to surmount existing challenges, for them, is in embracing innovative technology such as HCL Infrastructure Services Division’s (ISD’s) customized IT Infrastructure Management Solutions.
The chemical industry, for example, needs to focus both on the top and the bottom line due to increased commoditization. The capital-intensive systems, of the energy industry, associated with exploration and production require state-of-art technology which HCL can provide. As for utilities, grappling with deregulation and privatization, HCL guarantees to bring about a transformation.
Continuous innovation is the new normal in the consumer electronics industry where product upgrades occur frequently; devices are becoming both smaller and more functional. The shift is towards System on Chip (SoC) design. To keep pace, consumer electronics enterprises can opt for HCL’s IT infrastructure services, which power end devices.
HCL is equipped with very large scale integration (VLSI) design capabilities and IT infrastructure for the electromagnetic interface (EMI) and electromagnetic capability (EMC) testing, and certification. HCL’s game-changing technology caters to the home entertainment and digital lifestyle, and surveillance and security markets.
Food and Beverages
In recent years, food and beverage companies have expanded their global presence and hastened entry into emerging markets. This has led to burgeoning demand for diversified product ranges coupled with increased pressure on manufacturers to deliver greater customer satisfaction.
HCL’s optimized infrastructure solutions foster great product innovation, increased ROI, and better customer relationships. We seek to provide unique solutions by bringing together processes, equipment, talent, data, and policies to create cohesive and effective organizations.
Our solutions improve IT investments across all facets of the value chain, ranging from manufacturing supply chains to direct consumer-facing functions.
Emerging IT trends in the Internet of Things (IoT), Big Data, and cloud technologies are helping financial institutions redefine all aspects of managing operations, customer relationships, and revenue generation.
HCL offers infrastructure services that are tailored to meet specific challenges. Our integrated approach creates a close relationship between IT, operations, and infrastructure services to facilitate seamless day-to-day functioning.
HCL’s wide range of solutions ensures that clients always have access to unified, holistic, and 360-degree solutions that leverage the best of technological innovations to establish a firm foothold in the financial services domain.
New developments in the fields of the Internet of Things (IoT) and cloud technologies have wrought a massive digital transformation in the automotive industry. The increased demand for smart cars is evidence that the relationship between OEMs and end consumers have become more experience driven with a lot of premium being placed on value-added and after-sales services.
At HCL, we are committed to providing an IT infrastructure that will make processes leaner, facilitate greater agility, reduce dependency on legacy infrastructures, and foster organizational growth. Innovation is a continuum and HCL solutions are built to facilitate the process.
Media, Entertainment, and Publishing
In the new economy, media, entertainment, and publishing industries are increasingly vulnerable to whimsical market forces. The demand and supply of digital content has increased exponentially, and agile delivery mechanisms have come to define success. To retain a competitive edge, more media and publishing houses are turning to innovative IT solutions.
At HCL, our integrated approach to infrastructure management has helped us create frameworks that transcend the limitation of traditional infra services. We combine applications with processes to ultimately help our clients execute strategies that are seamlessly aligned to the vision and mission of their businesses.
Independent software vendors
ISVs are hugely reliant on replacement solutions to extend the life of older products, especially when newer versions are in the pipeline and older ones cannot be shelved. The challenge is to ensure that the older products are maintained with minimal use of resources. HCL is a pioneer in providing infrastructure services for ISVs and we have a comprehensive portfolio of services for the entire product lifecycle supported by novel business models. Our core focus is on three areas – to bolster revenue growth, bring about transformation in research and development, and revitalize business operations.
Constant innovation is the primary objective of the hi-tech IT services industry. Apart from a customer base comprising semiconductor manufacturers, flash memory service providers, testing systems manufacturers, network equipment suppliers, digital design providers, and storage solution providers, HCL is equipped with a strong portfolio of engineering and enterprise IT services. We aim to achieve sustainable reduction in the direct and indirect variable cost of the transaction across the world; accelerate speed to market with product development; optimize costs; make sourcing, delivery, pricing, and the ability to customize IT needs flexible; and bring scalability into investments.
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