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The advent of cloud technology has forced organizations to reconsider and realign their business models. HCL offers a host of solutions that ensure a seamless transition to the cloud framework and imbibe efficiency in the IT management architecture. Migration++, MTaaSTM, Agora, MCOD, and RecoverNXT are some of our solutions delivering benefits to enterprises across the globe. Agora, for instance, allows service providers to tweak delivery mechanisms based on their specific requirements while automating customer data collection.
Migration++ is a consulting framework devised to expedite the process of cloud migration. It has three components – Application Assessment, Migration, and Execution/Management.
The Consulting Assessment Framework guides clients on product compatibility with Windows Azure. The .NET application reduces human errors while the Application Re-architecture Consulting ensures adherence to cloud standards. To assess effective utilization of cloud infrastructure, the testing process is customized according to organizational requirements.
Cirrus, our ITSM tool, is a multi-threaded framework that provides end-to-end application management on Windows Azure. It monitors application performance and event viewer, enables data migration, ensures smooth deployment, and manages subscriptions.
Management Tools as a Service (MTaaS™)
For enterprise IT functions to be agile, a flexible and business-ready operational hub is essential. HCL’s Management-Tools as a Service (MTaaSTM), a private cloud-based platform, seamlessly automates the delivery of IT management tools and incorporates all the requirements of an efficient IT management architecture.
A process-oriented framework built on industry best practices, MTaaSTM is a turnkey solution built for scalable and flexible environments, and its pay per use model cuts down on unnecessary business costs.
It has a four-layered, complementary architecture comprising-
- Element Monitoring Management Layer
- Manager of Managers Layer
- Service Management Layer
- Unified Reporting Layer
Digitization has seen software service providers embrace subscription-based delivery models. The concurrent rise of cloud technologies has facilitated this transition and empowered Software as a Service providers to explore remote services delivery. However, a few challenges emerge, including accurate measurement of customer usage, efficient payment processing, and active service performance monitoring.
HCL’s AGORA, a unique, proprietary, full-service solution for SaaS providers, includes metering, billing, and monitoring functions as its key components. AGORA allows service providers to tweak delivery mechanisms based on their specific requirements. It can automate customer data collection to simplify pricing, eliminates geographical barriers during service delivery, and simplifies customer on-boarding.
HCL’s Managed Compute on Demand (MCOD) is crafted to cater to the specific requirements of enterprises that stress on Hyperscale Cloud Providers. MCOD cloud services encompass the underlying cloud fabric, the cloud orchestration layer, and the entirety of HCL’s managed services. Its cloud assessment services enable clients to develop strategies that can be implemented throughout the organization, while the planning and design offerings assist customers with tasks like architecture and orchestration. MCOD’s services are extensive by nature and cover deployments comprising enterprise class public cloud, private cloud, and a dedicated cloud setup as well.
RECOVERNXT is HCL’s DR on Cloud solution and it comes as a pay-as-you-use model as the customer only pays for the actual DR. RECOVERNXT supports near zero data loss, provides application consistent recovery, supports physical or virtual machine recovery, and there is no OEM locking for hardware or virtualization. Hence, RECOVERNXT furnishes extreme flexibility to the customers and provides a unified solution for every type of replication with a single host-based solution. Ideally suited for x86 physical and virtual workloads, HCL’s RECOVERNXT is an exclusive solution that provides single click disaster recovery along with an integrated backup capability.
BackupNXT is our fully automated BACKUP on Cloud solution that enables elimination of legacy processes of backups. This can be undertaken by removing tape vaults, libraries, and other methods, which require manual intervention. BackupNXT can meet the desired RTO levels as a secondary copy is always present to restore data on the cloud. These solutions can be integrated with ease as they are designed to offer full compatibility with most of the present cloud service providers and backup products. BackupNXT is emerging as a promising solution for enterprises globally to mark the transition to the cloud.
The ROBOace solutions offered by HCL were introduced with the aim to reduce infrastructure footprints which are haphazardly scattered across the globe and bind all the resources under a centralized management. ROBOace solutions enable end-to-end management of ROBO sites. It provides extensive coverage for every track, including security, infrastructure, and network. ROBOace solutions study and understand the nature of the applications, provide SaaS/PaaS/IaaS solutions along with site consolidation, and revamp the infrastructure for local applications.
A number of organizations are gradually building data security in the cloud, and it is becoming crucial to measure the readiness to move to the cloud. HCL’s Cloud Assessment and Readiness Tool (CART) simplifies cloud readiness and shortens time to market, with capabilities like creating a better business case on cloud, advance visualization features, and dependency mapping among other things. CART services furnish Cloud Technology Readiness Assessment Reports that map the applications to the deployment models across both private and public clouds. The deployment models are customized per SaaS/PaaS/IaaS to meet specific workload types.
HCL MyCloud is the answer to all management related issues for virtual infrastructures. MyCloud provides visibility into operational processes, system performance, and cuts down on the provisioning time. Its specialization lies in integrating people, processes, and technology to deliver efficient cloud management. Features like a simple set-up process, an automated user lifecycle management, easy integration with other tools, and the pay-as-you-go model makes it a user-friendly solution. MyCloud comes with a service catalogue that enables incremental scalability to provision new infrastructure. It aids organizations with better service levels, higher availability, and reduced IT costs.
Data Center and Cloud Automation: DRYiCETM
HCL’s DRYiCETM platform fuses automation and orchestration to facilitate organizations become agile, experience-centric, and goal-oriented. DRYiCETM utilizes cutting-edge technologies from robotic automation, machine learning, artificial intelligence, and predictive analytics. Automation for the present 21st Century Enterprises is about speed, accuracy, and accountability. DRYiCETM enables the implementation of scalability and choice to create a unified customer experience. It connects components from IT, business services, and small services, and integrates these varied components via the service integration to lead to a ‘lean delivery.’ DRYiCETM can be applied to achieve workload optimization even in a hybrid data center environment.
HCL SDI Innovation Garage
HCL’s SDI Innovation Garage is an on-demand suite of lab services to furnish streamlined and well-defined processes, enabling enterprises to create an ecosystem for technology evaluation. The SDI model is gaining prominence as IT is gradually becoming increasingly inclined toward a consumption-based model. It blends together storage virtualization and compute networks, and cuts the dependency on vendors to create a sustainable IT delivery model. Our Chennai facility is equipped with a state-of-the-art lab that contains hyper-converged infrastructure systems. The SDI innovation garage integrates the entire suite of lab services, resulting in shortened concept time.
HCL Profile Kaleidoscope
Organizations are focusing on establishing employee centric modern workplaces. “Office on the go” models, which address the challenges of operating in a competitive and cost-driven environment while anticipating end-user needs, are fast replacing traditional offices. Consequently, in order to cater to a wide range of dynamic users, profiling has become imperative. HCL’s Kaleidoscope enables profile segregation with data analytics. It includes assessment reports, profile definition, and workplace stacks, thereby driving business productivity and user satisfaction. Kaleidoscope enables stakeholders to retain Gen Y talent, optimize ROI, increase collaboration and mobility, and boost security.
HCL Mobility Enablement Suite
Organizations are focusing on establishing employee-centric modern workplaces. “Office-on-the-go” models, which address the challenges of operating in a competitive and cost-driven environment while anticipating end-user needs, are fast replacing traditional offices. Consequently, in order to cater to a wide-range of dynamic users, profiling has become imperative. HCL’s Kaleidoscope enables profile segregation with data analytics. It includes assessment reports, profile definition, and workplace stacks, thereby driving business productivity and user satisfaction. Kaleidoscope enables stakeholders to retain Gen Y talent, optimize the ROI, increase collaboration and mobility, and boost security.
Contemporary workplaces are transitioning from delivery to enablement models, primarily driven by the user demands of greater flexibility, mobility, and real-time connectivity. Meanwhile, IT has to grapple with the following challenges – monitoring end user devices, addressing complaints, measuring software utilization in real-time, and gauging experience on cloud solutions. HCL’s WorkBlazeTM facilitates real-time monitoring and provides meaningful insights. WorkBlazeTM adopts a five-phased approach – data accumulation, data analysis, acute incident response, remediation, and prediction. This workplace management solution ensures superior user experience through big data analysis and proactive support.
Automation helps enterprises to streamline and expedite operational processes. A well-managed workplace environment consistently adheres to timelines, drives down management costs, and witnesses fewer customer service issues. Alternatively, it should help increase end user productivity by providing seamless user experience. OptiBot is an end user enablement suite of products and services that helps in increasing end user experience without increasing the cost. HCL OptiBot helps in Shift Left, i.e. from reactive to proactive, saving time and removing challenges associated with troubleshooting and repairing system failures.
The modern workplace is characterized by an increasingly mobile workforce – operating without borders, yet continually connected across channels. The next-generation workplace will require technological solutions that enable increasing levels of operational agility, ensure data security and interoperability, and drive cost efficiency. HCL’s MyWorkplaceTM is a customized user experience integrator, designed to unify access while embracing flexibility. Being location and platform agnostic, users can access their workspace without being limited by their device, operating system or varying modes of application and service delivery.
The new-age intelligent workspace is primarily powered by a young, digitally enabled demography. However, it needs to be reshaped with the objective of further enhancing creativity and productivity by delivering key user experience differentiators.
The next generation workplace needs to be backed by a smart, proactive, always-on issue resolution platform. HCL enables this through IntellizoneTM, an imminently accessible and interactive walk-in space where employees can simply walk in and seek IT issue resolution from qualified iExperts. IntellizoneTM is engineered to align with a user-centric theme and to function as a central meet-up arena.
The modern workforce is largely mobile in nature and expects to remain seamlessly connected from anywhere, at any time without compromising on productivity. However, since the launch of Microsoft’s Windows 8/10 OS, enterprises are faced with the issue of adopting it without disrupting operations. HCL’s TITEN is a modular suite of offerings which can be customized according to any available combination. Our readiness assessment services enable organizations to develop a migration roadmap and mitigate risks. Combined with HCL’s Application Compatibility and Packaging Factory and tool-based deployment services, we accelerate deployment lifecycle and reduce downtime risks.
The quality of customer support has always been a key differentiator for enterprises across the board. However, deploying human agents to handle rule-based, repetitive tasks is not only cost intensive and error prone, but also an unsuitable model for the 21st century enterprise. HCL’s DRYiCETM Lucy is a virtual assistant capable of driving cost efficiency by taking on tasks that can be automated and free-up human capital which can be redeployed for tackling more critical functions. Based on IBM’s Watson, Lucy harnesses the power of cognitive computing to deliver relevant issue resolutions around the clock.
As the network industry transitions from point of view to deployment, SDN and NFV act as key drivers. With the adoption of SDN solutions, legacy hardware and labor-intensive operations are becoming defunct. Fresh perspectives and evolving technology are intensifying the role of automation and modularity. HCL has been an early mover in the SDN space. Equipped with more than 100 resources, trained by industry leaders, we have undertaken SDN deployment for clients. For a European telco major, we created a proof of concept, where a consortium of hardware, SDN, and orchestration OEMS was formed along with an SI.
As enterprises embark on the UC&C journey, they strive to provide a seamless user experience irrespective of underlying platforms, cater to increasing expectations, and deliver real-time monitoring. HCL has devised Evolve comprising Evolve InterOp and Evolve Control that provide uncompromised interoperability and comprehensive voice monitoring, respectively. Evolve Interop facilitates bidirectional content sharing and chat, vendor-neutral interoperability, and enables multiparty conference. Evolve Control facilitates monitoring, troubleshooting, and management functionality for enterprise communication setup and supports network diagnostic along with proactive measuring of UC management.
SMAC and IoT are disruptive forces which compel enterprises to reconsider WAN. As organizations spread from centralized to more distributed locations, they seek WAN solutions at branch offices which can lower capital investment and simplify operations. For most IT departments, WAN budgets are flat. The proliferation of richer and real-time applications, cloud traffic, and Big Data analytics demand additional WAN bandwidth. HCL’s Transport Independent Site (TIS) framework integrates multiple WAN solutions, making them transport agnostic. It constitutes two modules; a framework which adopts SDWAN technology to implement branch overlay and second, Network Service Node (NSN), an architecture for Carrier-Cloud Hotel.
Although IT budgets are low, enterprises aim at optimizing network infrastructure. Network automation which ensures compliance management, improved ROI, and risk mitigation, is the need of the hour. HCL’s network automation framework, NetBOT offers superior end-user experience, troubleshooting without delay, and enables both cognitive and predictive automation of enterprise network while containing costs. By combining network automation and SDN, we empower organizations to transform. Apart from providing a highly responsive network infrastructure, NetBOT promises efficiency, productivity, adaptability, and optimization for the organizations.
Due to the rising occurrence of cyberattacks, it’s essential that organizations adopt a proactive approach to cybersecurity rather than a reactive one. APTs and zero-day attacks have left enterprises scrambling to limit the impact of such breaches. HCL’s SecIntAl is a next-generation security analytics framework which mitigates threats and responds to incidents. SecIntAl is powered by Big Data analytics and gathers intelligence from multiple sources – further correlating it with customer environment traffic. It identifies vulnerabilities and unearths hidden threats using attack simulation, pattern matching, artificial intelligence, and machine learning.
Regulatory procedures vary across the globe and are subject to sudden changes. Additionally, they directly/indirectly impact IT strategy and have a disruptive effect on infrastructural changes – also hindering the adoption of emerging technologies. Organizations therefore face tremendous challenges in aligning their operations to new compliance obligations. HCL BRiCS™ enables firms to harmonize their regulatory controls, while optimizing their IT compliance and risk management framework. It drives standardization of processes/procedures, helping enterprises evolve through a regulatory change management program. Our GRC compliance services are offered with respect to requirements across various industry verticals and geographies.
HCL ScoutBotTM is an enterprise social chatbot platform which integrates with Skype for Business and helps in connecting the employees of an organization who wish to seek help from or assist coworkers. Its features include an easy registration process, a smart AI, Smart Scout System for choosing the best expert to address the query, multilingual support, filters for foul language, option to consult multiple experts, integration with ITSM tools for easy ticket generation, and access on any platform. It encourages a sense of collaboration, and provides quick resolution to all users simultaneously. Easy to integrate, it reduces spending on IT.
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