HCL’s Service Integration and Management (SIAM) operations are performed through an independent, ‘neutral’, delivery mechanism. This functions almost as an organic extension of the customer’s organization.
Our focus is firmly placed on an end-to-end SIAM process which manages service delivery, while monitoring, analyzing and enhancing performance across the value chain.
HCL understands the need to continuously push the envelope. Governance is a priority, even as we work in close synergy with suppliers to bolster, consolidate, and innovate. The result is a perfect blend of in-house capabilities, and coordination between retained teams, vendor management office, and external support functions. This helps our customers realize the full potential of our SIAM model.