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Managed Services in Telecom

In the highly digital world, consumers are becoming increasingly connected.The convergence of network devices and content is the key. Telecommunications service providers need to focus on finding and retaining the digital consumers while focusing on driving growth and cost savings to stay viable. Besides, global telecommunications industry is becoming highly competitive.

These unprecedented changes from both market and technology advancements is forcing the telecommunication service providers to keep up with innovation. To sustain and thrive in this market, companies cannot avoid these changes.

With its sharp focus on customer centricity, HCL takes responsibility for the quality and efficiency of your networks and processes allowing you to concentrate on new service offerings and expansion of your customer base. We provide an array of managed services in telecom that help you serve your customers better and stay competitive in the market  Our competitive business model and ability to drive operational excellence with proactive maintenance will help you enhance your customer’s experience by ensuring the availability of networks and quality of your services.

Value Delivered

  • Enhance focus on the core business
    • If network service providers are not a core competency of a company, why invest substantial sums to build and maintain this capability? Concentrate instead on applications that support the business focus of the firm.
  • Lower risk
    • Increasingly, risk minimization is a driving business strategy. Service-level agreements offered by most outsourcing companies keep cost risk at bay. Security services keep downtime and lost productivity risks to a minimum and mitigate the chances of liability due to the compromise of client or corporate data.
  • Higher Network Availability
    • Many early signs of instability are often ignored because they deal with end-user complaints rather than true operations. Yet, rising numbers of calls about initial problems being reported should not be taken lightly. Often, they are indicators of more troublesome underlying problems.
  • Meet regulatory compliance requirements
    • If an industry comes under the purview of new, expansive regulatory compliance requirements, the demands of meeting new certifications can be overwhelming. Rather than maintaining a well-run network, operators will find themselves drawn into deciphering the implications of often vaguely worded regulations. For example, industries ranging from finance and credit to medical services are racing to catch up with the requirements of the Sarbanes-Oxley Act or the Health Insurance Portability and Accountability Act.
  • Reorganization changes
    • Intra-organizational changes–like re-engineering efforts or whole-scale reorganizations–can have profound effects on network operations even though these may not be immediately apparent. Extra-organizational changes like acquiring and integrating new firms into a single coherent and efficient organization also can put enormous demands on network operations.
  • Reduce TCO
    • Outsourcing results in predictable monthly costs, usually on a per-device basis, rather than month-to-month fluctuations driven by demand. Eliminating a network operations center (NOC) or avoiding the cost of building an internal NOC capability can provide immediate and substantial cost savings.
  • Resource segregation
    • Once the day-to-day network services are outsourced, internal staff are free to concentrate on strategic company projects, rather than reactive infrastructure and telecom management and deployment activities.

Service Offerings

To support telecom service providers, HCL ISD capabilities span the complete spectrum:

Telecom Service Offerings - HCL Tech

Network Planning & Design

  • Requirement Analysis
  • Network Roll out Planning
  • Capacity Planning
  • Engineering Project Support

Network Deployment

  • Site Engineering
  • Site Implementation
  • Site Documentation
  • Management Services
  • Audit Services
  • Acceptance Services

Network O & M

  • Incident Management
  • Problem Management
  • Scheduled Tasks
  • Change Requests
  • Configuration Management
  • Preventive/Proactive Maintenance

Professional Services

  • Consultancy
  • Engineering & Design
  • Project/Vendor Management
  • Vendor Management
  • Network Optimization
  • Network Performance Reporting
  • Service Quality Management

System & Network Integration

  • Multi-vendor Management
  • Remote Integration Center
  • Integration Services
  • Migration & Upgradation services

Application Management

  • Installation & Integration
  • Validation & Testing
  • Forecast & Analysis
  • Application Maintenance

Case Studies

Europe’s Leading Telecom Operator Posts Increase in Revenues During Peak Seasons

HCL helped the customer to achieve reduced OPEX & CAPEX with timely migration to leading edge technology. The customer registered an increase in revenues during peak season with enhanced usage due to effective preventive and corrective maintenance activities. The strategy helped the customer achieve digital consumer loyalty too. Read more

Asia’s One of the Largest Communication Service Providers Achieves Cost Savings, Speed-to-Market through its Network Outsourcing Engagement

HCL completed the rollout of network across pan India 300 locations in seven months while ensuring cost savings by reducing 20% of all Capex requirements. The company also maintained highest level of services availability during the migration of backbone to MPLS on the multi-vendor platform  Read more

Africa’s Leading Integrated Communication Company Selects HCL to Implement IP RAN for Mobile Operations; Optimizes Service Quality with End-to-end Visibility

HCL helped the customer to build Transmission/RAN network by designing, building, deploying and operating Cisco / Huawei based solution while handling various devices such as Cisco 7609, MWR2941 etc. HCL also helped the customer in building overall migration strategy including planning, verification and execution with operational support  Read more

Fortune 100 Telco Service Provider Has Chosen HCL to Provide Managed Services – Global Operation

HCL delivered cost-effective Managed Network Services (LAN, WAN, Security) to the client’s more than 1700 telecom’s customers worldwide. HCL ensured 15-20% reduction in problem tickets due to creation of KEDB and maintained 100% uptime for infrastructure support for India NOC for business continuity. The sourcing engagement helped the customer ramp up with fast pace to support the aggressive operation requirement, enabled due to in-house training programs. Read more

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