職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Job Summary
The Tools & Automation Tower Lead plays a crucial role in ensuring the effective management and support of ServiceNow (SNOW) operations. This position is responsible for driving the successful resolution of escalations, delivering key reports, and implementing organizational initiatives that enhance operational efficiency and customer satisfaction.

• Key Responsibilities
  1. Ensure Timely Generation Of Tower Level Ee And En Revenue By Leveraging Snow Admin Capabilities And Automation Tools To Optimize Processes
  2. Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms, Utilizing Javascript For Custom Scripting As Needed
  3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Using Rest/Soap Apis For Seamless Integration
  4. Enhance Customer Satisfaction
  Skill Requirements
  1. Proficient In Snow Administration And Support With A Strong Understanding Of Javascript
  2. Solid Experience With Rest/Soap Apis For Integration And Automation Processes
  3. In-Depth Knowledge Of Angular Js For Developing User-Friendly Interfaces And Applications
  4. Familiarity With Operational Metrics And Service Level Agreements (Slas)
  
  Disclaimer
  HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
  
  Compensation and Benefits
  A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.