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HCL recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM - Service Operation and Delivery, USA 2019
As per the report, HCL offers SIAM solutions as part of its DRYiCE division using new technologies to deliver AI-powered products and platforms. SIAM-trained professionals in the U.S. follow a dedicated SIAM practice that includes defined methods and ready-to-use templates to provide the necessary services, consultancy and products to support and help customers implement and run full-scale SIAM programs. SIAM’s BOT Service Management paired with extensive project experience allows HCL to adapt to the different maturity levels and requirements of its customers.