Job description:

Firmware Upgrades and patching of Network devices according to the frequency agreed between HCL and customer and basis OEM recommended stable version.
Manage WAN/ DC-LAN infrastructure
Experience on Fortinet SD-WAN - managing and troubleshooting
Configuration experience of HPE/Aruba Switches and Aruba Wireless (Controller)
Experience on DNS/DHCP and IPAM tool including EfficientIP and Infoblox
Verify Connectivity of the Infrastructure and all other directly connected Network Equipment, including devices, Manage load balancer using ADC
Manage SSL encryption including ports, ciphers, and protocols including HTTP, HTTPS, and TCP.
customer to help HCL and provide information around application impact & functionality issues in advance during project phase or as part of request received in ITSM tool.
Add, remove and configure nodes to load balancer based on capacity requirements, forecast available.
Monitor Network in accordance with the terms of the Supplement and in accordance with the Service Levels based on the tools provided and available.
Identify Network Problems and resolve in accordance with the customer Incident Management and Problem Management policies, procedures and the Service Levels.
Maintain Network device logs as per available customer Tool sets

Procurement and maintenance contracts for all customer owned/provided Network devices including Transport Layers, LAN and WAN, peripherals and Third Party Vendor contracts
Management of Network perimeter firewall security and VPN
Network design, architecture and Network schema
Provision Network consumables and other related peripherals, like cables etc.
Provide Network Tools for Monitoring, management and reporting of the in-scope Network Environment and grant appropriate access and /or delegated approval to applicable Supplier Personnel including but not limited to Terminal Access Controller Access-Control System (TACACS), Cisco and Third Party portals
Management of Network Tools at the product level, including but not limited to, Configuration, adding/removing devices under Monitoring, Upgrades, Monitoring parameters fine tuning like threshold, polling frequency
Act as a single point of contact for Network support for customer, customer Affiliates, and all other Eligible Recipients and including Third Party Vendors
Hands and Feet support for Network devices at customer Data Centers
Co-ordinate hands and feet support for Network devices in customer Data Centers,
Supplier will coordinate cabling at customer Facilities with customer s designated Third Party cabling provider(s)
Operational support Incident, Change and Problem management for Data Center Network devices (Switches, Routers, WLCs, load balanceXPs etc.)
Firmware Upgrades and patching of Network devices according to the frequency agreed between HCL and customer and basis OEM recommended stable version. HCL will define LCM process covering maintenance calendar, frequency for entire 1 year. HCL will own and discuss challenges around End of Support and/or End of Life (hardware and Software) which cannot be upgraded or patched & requires replacement/renewals.
Assist customer with Network Capacity forecasting and performance
Create and maintain Network Services related operational runbooks and standard operating procedures (SOPs)
Maintain Network topology subject to customer approval and standard reference architecture guidelines
Maintain Network device logs as per available customer Tool sets
Coordinate with customer and/or customer Third-Party Vendors for Network Operational Support based on customer-OEM contracts
Provide IMAC [Install, Move, Add, Configure] support for Physical Network devices in scope at Data Centers
Network Operational Activities
Obtain approval from customer prior to establishing Connectivit