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Administrator
Job Description
Administrator
Job Summary
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Location: Virginia
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: NETWORK VOICE
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No. of positions: 1
Job description:
Our firm seeks a knowledgeable, talented, and industrious network engineer who will work alongside the IT support team to ensure maximum performance of a high traffic network infrastructure while maintaining system integrity.
The ideal candidate for the position of network engineer is agreeable, helpful, and efficient as well as having in-depth knowledge of networks with a focus on high-level design and planning.
Network Engineer Duties and Responsibilities
Design, develop, implement, and maintain network infrastructure
Determine network bandwidth needs and recommend measures to meet those requirements
Conduct network modeling and analysis to construct a reliable, high-performance integrated network
Direct system installation
Select and install appropriate data communications components configured to meet the company s needs
Program switches and other network hardware
Define, document, and enforce system standards
Design, recommend and implement new solutions to improve the resilience of network operations
Monitor network performance and troubleshoot problems and outages
Schedule updates and upgrades
Collaborate with network architects to optimize system performance
Engage in data network fault investigations
Secure network systems with policies that define and monitor access
Report network operation status based on project management and priority information
Network Engineer Requirements and Qualifications
Previous experience in IT, security or systems support, or network administrator positions preferred
Additional certifications preferred, such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA)
CompTIA Network+
Retain familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks
Increase job knowledge through continuing education and professional development opportunities, attend conferences, and read professional industry publications
Open to being on call outside of regular working hours as well as occasional nights and weekends in the office
Possess excellent analytical and problem-solving skills
Ability to perform well under pressure
Have high attention to detail
Be a confident communicator
Work well independently and in team settings
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.