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ASSOCIATE CONSULTANT | Georgia
DESIGNATION: ASSOCIATE CONSULTANT
QUALIFICATION:Certifications: CCNP Route/Switch and/or Security, and JNCIP-SEC, and JNCIS-FWV or better. NetScaler.
These are the minimum qualities I’m looking for:
1. Four or more years on Juniper, Palo Alto and Cisco Nexus enterprise datacenter environments, performing O&M or E&I work. Prefer expert level experience, if available.
2. Proven experience with troubleshooting network connectivity issues.
3. Familiarity with BGP, OSPF, and other routing protocols.
4. Ability to perform log analysis with Splunk or other tools, towards the goal of isolating traffic passing or not passing through a firewall, and then formulating specific rule-bases to either efficiently allow or block such traffic.
. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
EXPERIENCE: 9-11 Years