ASSOCIATE CONSULTANT | Texas | HCL Technologies

JOB DESCRIPTION

ASSOCIATE CONSULTANT | Texas

Job Summary

LOCATION: Texas
DESIGNATION: ASSOCIATE CONSULTANT
QUALIFICATION:
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
SKILLS:
B.E, B-Tech
EXPERIENCE: 4.5-8 Years