Associate | North Carolina | HCL Technologies

JOB DESCRIPTION

Associate | North Carolina

Job Summary

LOCATION: North Carolina
DESIGNATION: Associate
QUALIFICATION:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
SKILLS:
Diploma, Intermediate (Others)
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: Delivery Voice