JOB DESCRIPTION

Business Line FT | CONSULTANT | MANITOBA

Job Summary

LOCATION: MANITOBA
DESIGNATION: CONSULTANT
QUALIFICATION:
Experience in Production Environment Mandatory,New Job addition to the system,Managing output management system tasks such as archiving old jobs etc.,Monitor, correct, escalate for system related issues,Coordinate and modify schedules,for special requests and follow the Customer Business priorities,Respond expeditiously to requests for priority job execution,Notify the Customer Business if special requests will affect the timely completion of other work and provide,schedule status updates,Schedule on-request batch jobs that require immediate execution,Follow JCL standards in supporting creation and testing of JCL,Establish and document standards for production job. Where appropriate,provide technical assistance to correct incidents and errors in production JCL,Invoke resolution and restart procedures in case of failures in the batch jobs,Check control totals and condition codes to monitor proper applications executions as defined the Customer Business,Monitor scheduled batch jobs and batch cycles, resolving any non-application scheduling conflicts,Execute re-runs as requested by the Customer Business and restart jobs according to operation procedures and documentation. Resolve abnormal,terminations when appropriate. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
SKILLS:
EIS-Mainframe-IMS System programmers
EXPERIENCE: 7-12 Years
NO. OF POSITIONS: 1