JOB DESCRIPTION

Business Line FT | Specialist | Arizona

Job Summary

LOCATION: Arizona
DESIGNATION: Specialist
QUALIFICATION:
6 to 8 years of Linux Exp
- 1 to 2 years of Cloud exp Private cloud or public cloud like Google
- Solid knowledge of Linux Networking concepts

Local candidates would be preferred
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
SKILLS:
EIS-Unix-Linux
EXPERIENCE: 2.5-5 Years
NO. OF POSITIONS: 1