JOB DESCRIPTION

Business Line FT | Specialist | California

Job Summary

LOCATION: California
DESIGNATION: Specialist
QUALIFICATION:
Walk-Up Support Technician
This role will be to provide overall hardware/software support to employees and incoming new hires that visit one of the Walk-Up Service Desk locations. The main goal of this position is providing fast solution to IT support needs and focusing on the end user experience
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
Desired Skills & Experience
Responsibilities:
? Troubleshoot and resolve issues related to Office 365
? Image and install software on Windows, and Apple laptops/desktops
? Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
? Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
? Identify and resolve hardware and software application conflicts
? Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
? Responsible for asset tagging and entering all incoming equipment into our asset management system
? Collaborate with cross functional teams to properly onboard incoming new hires
? Ensure that hardware is properly assigned and updated into our management system
? Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
? Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
? Ensure that resolutions are consistent with company standards and policies
? Other tasks required by management and the business
Requirements:
? Prefer 5 years IT experience
? Minimum 2 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
? Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
? Experience with imaging windows 10 OS.
? Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
? Experience in using PC-based word processing, presentation, and e-mail software preferred
? Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
? Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
? Outstanding customer service and interpersonal skills
? Excellent organizational skills and ability to prioritize tasks among many competing requests
? Experience working in or supporting a call center or help desk environment
? MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
? Aptitude for learning
? Excellent oral and written communication skills
? Ability to work in teams and in a team environment
? Ability to work in a fast paced and high expectations environment while remaining calm and profes
SKILLS:
BPS-Onsite Support Services-Desk Side Services
EXPERIENCE: 4.5-8 Years
NO. OF POSITIONS: 1