JOB DESCRIPTION

Business Line FT | Support Analyst | Lisbon

Job Summary

LOCATION: Lisbon
DESIGNATION: Support Analyst
QUALIFICATION:
TC/French -
To Ensure Resolution of tickets with an emphasis of reducing -recurring tickets through problem management and root cause analysis leading to higher customer satisfaction (1.) Resolution of tickets with an emphasis of reducing recurring tickets through problem management and root cause analysis leading to higher customer satisfaction (2.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (3.) To perform knowledge transition during project enhancements (4.) To troubleshoot and resolve tickets raised by the clients. (5.) To update self on latest technologies and related areas
SKILLS:
Technical Skills (ERS)-Support Skills-L2 Support
EXPERIENCE: 4.5-8 Years
NO. OF POSITIONS: 1