Contract | Associate | Texas | HCL Technologies


Contract | Associate | Texas

Job Summary

Backup- L3- JD- NetBackup (7+ Years’ Experience)

? Hands-on Experience expertise in Symantec NetBackup 7.7.3+ / EMC Data Domain / VERITAS Appliances / IBM/HP – HP High-end and Midrange Tape Libraries.
? Should have knowledge on backup reporting tool like OpsCenter/ EMC DPA.
? Should be able to plan, schedule, and perform proactive maintenance, including hardware and software upgrades and patch installation on Windows and UNIX platforms.
? Knowledge and Experience with SLP/AIR/DR Replication etc.
? Good Knowledge of VADP Backup, VIP Backup policies, NDMP Backup, Oracle RMAN, SQL, SAP, DB2, HANA Backup, Oracle Intelligent Policies etc.
? Working knowledge on Clustered Master servers in NetBackup.
? NetBackup database maintenance, perform storage pool maintenance, and on-site /off-site tape management.
? Backup/Restore environment monitoring, troubleshooting and optimizing performance.
? Perl / Shell Scripting – A Big Plus to automate repetitive manual tasks.
? Working Experience in Symantec Backup Exec/ BESR/ SSR/ VSR/ Rubrik/ Arcserve/ Veeam will be added advantage.
? Implementation of all SAN based backups on Leading Tape Library.
? Migration from one Backup technology to another one.
? Optimizing Media/Tape Consumption to save on costs.
? Documentation of Operational procedures and processes.
? Migration of NetBackup Master/Media Servers from one platform to another.
? Should be able to take care of escalated issues to Backup Ops.
? Should be familiar with ITIL processes.

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
EXPERIENCE: 7-12 Years