Delivery Transaction | Analyst | North Carolina | HCL Technologies

Delivery Transaction | Analyst | North Carolina

JOB DESCRIPTION

Delivery Transaction | Analyst | North Carolina

Job Summary

LOCATION: North Carolina
DESIGNATION: Analyst
QUALIFICATION:
Scanning:
• Document Sorting: Sort all incoming documents from various post boxes to be prepped and scanned.
• Document Prepping: Prepare documents accurately and efficiently for scanning; insert separator sheets between documents as applicable.
• Document Scanning: Operate network high speed production scanning equipment; Perform scanning and imaging tasks; Identify, classify and sort documents; Assemble document batches and/or page volumes.
• Quality Control and Inspection: Review completed work for accuracy• Verify scanned documents are legible, accurate, and accurately transmitted; ensure appropriate document dates place documents in temporary storage to satisfy document retention requirements; adhere to business guidelines, safety and security procedures; minimize rework
• Handling Undelivered Checks: Handle all undelivered checks and research the payments for correct address to mail them back to correct address through customer’s mail room.
• Support offshore team: Support offshore team in mailing all Escheatment letters and communicate any returns, scan them to separate folder and closely work to resolve customer queries.
(1.) Bringing new ideas and Process Improvement (2.) Improving skill level through Self development / nominating training programs
Skill reverification Tests (3.) Individual should have ability to provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results. (4.) Meet the defined Quality Scores as defined by the process. (5.) To consistently meet or exceed CSAT parameters as defined for the process.
SKILLS:
Domain Competencies (BSERV )-FAO-Financial Accounting
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 1