Delivery Transaction | Customer Service Representative | Noida | HCL Technologies

JOB DESCRIPTION

Delivery Transaction | Customer Service Representative | Noida

Job Summary

LOCATION: Noida
DESIGNATION: Customer Service Representative
QUALIFICATION:
Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player | | | (1.) Attendance/Login Hours/Unsechduled Leave (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meeting Quality Scores
and bringing Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed all agreed Productivity parameters as defined for the process.
SKILLS:
BA
EXPERIENCE: Fresher
NO. OF POSITIONS: 30