Delivery Voice | Senior Customer Service Representative | Noida | HCL Technologies

JOB DESCRIPTION

Delivery Voice | Senior Customer Service Representative | Noida

Job Summary

LOCATION: Noida
DESIGNATION: Senior Customer Service Representative
QUALIFICATION:
Provides Technical Assistance and resolve the end customer issues as per defined SLA. | Able to work independently and efficiently to meet SLA | Able to promptly answer support related email, phone calls and other electronic communications and meet the qu (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
SKILLS:
B Tech
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 1