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DEPUTY GENERAL MANAGER | Chennai

Job Summary

Location:
Chennai
Designation:
DEPUTY GENERAL MANAGER
Qualification:
WE NEED ONLY FEMALE RESOURCE.
Opening for Service Excellence Head :
Service Excellence Head is a Sr management layer with high degree of Ownership and Accountability. Position will manage Service delivery excellence and operations for more than few US based customers of a specific region, working closely with leaders and management stakeholders at Customer and HCL.
Direct Responsibilities
• Sole Owners to meet Key performance parameters in
1- Delivery excellence – Automation, Continuous improvement, Value add initiatives and Internal compliances, Contractual obligations, SLA parameters, ACSAT score
2- Operational Excellence - Build teams and manage People parameters like Utilization, Attrition; Hygiene and internal compliances
3- Financial parameters - Gross margin targets
4- Customer Management - Relationship at multiple levels of customer organization
5- Collaboration - with Account management teams in managing governance; Qualify Business expansion opportunities and contract related efforts
Experience – Mandatory
• Minimum 13-15 years of experience with the most recent 3-4 years in leadership position, managing a delivery team in end-end IT infra services delivery and Operations
• Budgeting and P/L management of business portfolio of US $30M
• Travelled/Worked in US regions for cultural understanding
• Senior CxO/VP level mapping on the customer side
• Contract review, documentation and negotiation experience
• Strong Technology Landscape Understanding of all service lines
o Global delivery models including managed services
? in Datacenter and End User Compute domains
? Enterprise Management Tools used in ITSM processes
• Strong People practice credentials in engagements and management of tech/delivery team sizes of 300 minimum.
• Leadership experience for Governance, Dashboard based reporting
Skills:
BE/B.Tech (Hons)
Experience:
>11 Years
No. of Positions:
1
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MAX CHARACTERS: 10,000

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