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<Bilingual> Incident Situation Manager for Financial Industry

Reference: JOB3584
Location: Tokyo, Kanto, Japan
Application deadline: CLOSED

Incident/Situation management:

  • Manage major incidents
  • Regular communication on major incidents to Senior IT and Business Management
  • Co-ordination between multiple teams for effective resolution
  • Create action plan for driving resolution
  • Escalate within support organisation as required.
  • Ensure a changes implemented to fix are raised retrospectively
  • 24x5 shift/on call ** There is regional cover this will be for critical incidents where additional support required.
  • Incident to Problem handover create an action plan for issue remediation during Incident troubleshooting Handover all actions taken, work around implemented and outstanding action details using the Incident Note template to problem management.
  • Chairing BIS Incident Control Call Points

Incident/Situation management:

  • Manage major incidents
  • Regular communication on major incidents to Senior IT and Business Management
  • Co-ordination between multiple teams for effective resolution
  • Create action plan for driving resolution
  • Escalate within support organisation as required.
  • Ensure a changes implemented to fix are raised retrospectively
  • 24x5 shift/on call ** There is regional cover this will be for critical incidents where additional support required.
  • Incident to Problem handover create an action plan for issue remediation during Incident troubleshooting Handover all actions taken, work around implemented and outstanding action details using the Incident Note template to problem management.
  • Chairing BIS  Incident Control Call Points
Highest Qualification
Last employer details
Duration of work
Current Salary
Deadline Date:
May 31, 2012
Site Section:
Contact Us
MAX CHARACTERS: 10,000

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.