Melbourne | ASSOCIATE CONSULTANT | Melbourne | HCL Technologies


Melbourne | ASSOCIATE CONSULTANT | Melbourne

Job Summary

LOCATION: Melbourne
To prepare project deliverable function specification and application data documents as per the ITSM tool & specific customer requirements; and, ensure that the all the tool related deliverables are achieved through consecutive testing and user acceptance. (1.) To provide required presales support (RFP response, Solution Defense, Customer Presentation) (2.) To thoroughly understand and analyse the IT Service Management tool to be implemented for the customer project (3.) To efficiently map the customer requirements to the ITSM tool capabilties; and, design the deisred process for each ITSM tool module (4.) To ensure that the desired process has been signed off by process owner and accordingly prepare function specification document and application data in adherence to quality and process compliances (5.) To prepare various types of testing scripts to test the tool and collaborate with other module consultants for data transfer and action triggers from correlated events in adifferent systems. (6.) To keep oneself updated through the latest developments in concerned skill and domain functions
EXPERIENCE: 7-12 Years