JOB DESCRIPTION

Products & Platforms(Customer Support) | Senior Executive | Noida

Job Summary

LOCATION: Noida
DESIGNATION: Senior Executive
QUALIFICATION:
To resolve the issues/tickets raised by customers as per the defined standards of time| cost and quality for increased customer satisfaction. (1.) Create & maintain a troubleshoot/ self help guide for customer support (2.) To interface with customer and resolve the issues/tickets as per stated resolution goals (3.) To maintain issue logs and document the process and the method of resolving/ troubleshooting the specific ticket (4.) Ensure continuous learning by improving soft skills and technical skills wrt scope of work.
SKILLS:
Associate of science, B Tech, B.E
EXPERIENCE: 0-2.5 Years
NO. OF POSITIONS: 1