Specialist | Sao Paulo | HCL Technologies

JOB DESCRIPTION

Specialist | Sao Paulo

Job Summary

LOCATION: Sao Paulo
DESIGNATION: Specialist
QUALIFICATION:
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
SKILLS:
BPS-Onsite Support Services-Desk Side Services
EXPERIENCE: 4.5-8 Years
NO. OF POSITIONS: 1