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HCL’s Digital Open Innovation

HCL’s Digital Open Innovation: Enhancing Business Model Effectiveness through Talent and Customer Acquisition, Development, and Retention

UC Berkeley - Haas School of Business, recently published a case study on HCL’s Starting Point initiative. This case study, through the implementation of Starting Point in the two key verticals of HCL; Life Sciences/Healthcare and public services, provides an illustration of how the intersection of new digital technologies—mobile devices, cloud computing, and online collaboration—is now transforming the way organizations will conduct business in the future.

The case study titled, “HCL’s Digital Open Innovation: Enhancing Business Model Effectiveness through Talent and Customer Acquisition, Development, and Retention,” focuses on how these two key verticals of HCL, are leveraging digital innovation to significantly enhance employee productivity, business effectiveness and customer interactions.

With Starting Point, these two verticals, continue to thrive in the age of Digital Darwinism.

“The ever-expanding global internet penetration, new platforms and technologies, mobile and wearable devices, industrial and consumer IoT, cloud, analytics, big data, social collaboration, etc. will accelerate digital adoption across the globe and impact all industries. All businesses must fast become digitized. Either be digital or be extinct. Digital is the new D—Darwin.” Sandeep Kishore – Corporate VP - Life Sciences, Healthcare and public services

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