Skip to main content Skip to main navigation Skip to search Skip to footer

Intelligent Supply Chain Management (iSCM)

The Situation Today

Today’s highly dynamic and complex manufacturing environment consists of multi-tier vendors, outsourcing and distribution partners, specialized logistics providers, and others working with manufacturers in an extended supply chain.

The top pressures on global supply chain management for extended enterprises, according to a 2011 survey by the Aberdeen Group, include operational complexities, high costs, and the need for speed, timely shipments, and inventory reduction. Addressing these challenges requires improving visibility and collaboration, demand-supply planning, and inventory management across supply chain operations.

How HCL Can Help

HCL’s Intelligent Supply Chain Management iSCM is a portfolio of solutions, backed by real-time analytics that improve forecasting accuracy, optimize inventory levels, facilitate collaboration, enable real-time visibility of extended supply chain and manufacturing operations, and promote seamless synchronization between demand and fulfillment. iSCM consists of the following solutions:

  • iSCM Opportunity Assessment using D-S-I Evaluator and TOUCHSTONE®
    Opportunity Assessment develops actionable and benefits-driven supply chain road maps. It consists of three broad stages:

    • Discover and Study: a study of an organization’s strategic directions and IT landscape, followed by a rapid qualitative process review. D-S-I Evaluator and Touchstone are leveraged for a quantitative analysis of the client’s data.
    • Identify Opportunities: workshops held with clients and SMEs to review opportunities (identified as gaps) in business practices.
    • Prioritize: a risk-impact analysis and the finalizing of opportunities and priorities. Business cases with implementation road maps are developed at this stage.
  • Demand–Supply-Inventory (D-S-I) Evaluator: a supply chain magnifying glass that reveals a client’s supply chain characteristics and unique market dynamics. The D-S-I Evaluator identifies opportunities by analyzing issues such as demand patterns, forecast accuracy, inventory levels, safety stock planning, and more.
  • TOUCHSTONE®: a platform-independent tool that can pull data for KPI calculations from multiple systems into its staging tables through ETL activity. It consists of a repository of predefined data points and formula for each SCOR-based KPI.  The tool offers drill-down capability to low-level KPIs to perform root-cause analysis and leverages industry-specific benchmark data from the APQC (American Productivity and Quality Center).
  • iVISION Visibility & Collaboration Solution
    HCL’s iVISION solution provides visibility across the supply chain, seamlessly collecting information to provide actionable intelligence. Coupled with unified communications and collaborative technologies, it enhances collaboration for quicker resolution of issues.
    iVISION’s features:

    • A unified visibility solutionthat integrates information from OEMs, EMS,3PL, vendors, and customers
    • A compendium of role-based dashboards and stakeholder-based scorecards with detailed reports for visibility at transaction levels
    • A decision support system with multidimensional views that help optimize supply chain costs
    • Actionable intelligence based on cause-and-effect analyses
    • People-to-people collaboration through embedded unified communication technologies for interaction with stakeholders across an extended enterprise

Intelligent Supply Chain Management (iSCM)

What You Can Expect

iSCM helps enterprises assess their supply chain performance qualitatively as well as quantitatively. Through improved visibility and collaboration in the extended supply chain environment, HCL’s solution helps enterprises overcome the challenges of supply chain responsiveness.

iSCM Opportunity Assessment:

  • Rapid supply chain diagnostics
  • Business process blueprinting for standardization (as-is)
  • Defining key performance indicators (KPIs) and aligning them with the process areas
  • Measuring/benchmarking KPIs with industry standards
  • Best practice/benchmarking analysis to identify potential areas of focus
  • Recommendations for improvement
  • Demand forecasts that truly reflect customer demand


  • Real-time monitoring of supply chain operations; immediate identification of bottlenecks
  • Monitoring of end-to-end data and processes
  • Automatic collaboration with various stakeholders
  • Visibility across multiple tiers of supply chain partners
  • Cloud-based partner collaboration

What We’ve Done for Others

Customers around the world have achieved dramatic results from their engagements with HCL’s iSCM.

Forecast Accuracy


Cash-to-Cash Cycle Time


On-Time Delivery


Locked Up Finished Inventory


Order Accuracy/Perfect Order


Contract Manufacturing Cost


Inventory Turn




SIW Optimized:
SEO Optimized:
Site Section:
Contact Us

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.