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HCL Technologies

Dare to Be Different -New Ways to Communicate With Customers

Published Date: 
Apr 10, 2014
Source: 
Insurance Thought Leadership

Two insurance industry surveys for 2014, released by J.D. Powers (Auto Purchase and Property Claims), conclude that timely and relevant communication is the dominant factor in customer satisfaction. The studies show the intrinsic value of communication in building trust with customers, resulting in retention and in growth. 

Source: 
Insurance Thought Leadership
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