The power of flexible SLAs in managing SAP costs
– by Ramki Jagadishan, VP and Head of SAP Solutions, HCL Technologies
Trade-off between operational excellence and continuous improvements versus cost management is one of the key challenges with SLA driven managed services.
HCLs flexible SLA approach for managed SAP engagements help tailor the service levels to suit the business criticality and scenario.
Leveraging the flexible SLAs CIOs can drive growth with managed SAP engagements by resolving the Opex versus Capex, user demand versus organizational priorities and enabling business versus lean IT dilemma. This approach aligns cost to the expected service levels, thus driving higher business value.