Birmingham is the United Kingdom’s second-largest city, with a young and culturally diverse population of 1 million. Birmingham City Council’s vision for its city requires service delivery at extraordinary levels of excellence. To achieve this, the council launched a far-reaching business transformation program, starting with a full overhaul of corporate services. SAP® software provided the information infrastructure for the council’s ambitious project. Three years and a £671 million (€816 million) investment later, the project is on its way to realizing more than £1.5 billion (€1.8 billion) in savings.