“Together HCL and Pegasystems revolutionize how leading organizations optimize the customer experience and automate operations. Pega’s patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management (BPM) and is also ranked as a leader in customer relationship management (CRM) software by leading industry analysts. Working as partners across multiple industries in North America, EMEA and APAC, Pega and HCL help Global 1000 companies become adaptive, customer-centric organizations. Our clients enjoy faster, proven solutions for driving revenue growth, enhanced customer satisfaction and loyalty, and improved operational efficiency.
Pegasystems solutions are delivered from a dedicated Pega practice in HCL’s Enterprise Transformation Services (ETS) business unit. The practice works collaboratively with various industry verticals to design, develop and deliver cutting edge solutions on the Pega platform to address leading business challenges in these industries. The Customer Centric Solutions Group (C2SG) in ETS has a strong focus on customer experience design and uses Pegasystems’ Customer Process Management frameworks and Decision Management platform to provide solutions for clients seeking to create differentiated customer interactions and personalized customer experience. HCL is a Gold Partner of Pega and an active participant in leading Pega events such as PegaWORLD and the Pega Healthcare Summit. HCL is a founding member of the Pega Partner Advisory Council. With our trained and certified Pega consultants, HCL is focused on bringing the Build for Change® paradigm to solve many business problems of its customers. For more information, please contact Senior Manager, Alliances - Manojkumar Narayanakurup.”