Learn how HCL’s Integrated Social Analytics solutions help organizations create competitive advantages on a global scale
The wide adoption of social networking and social media is rapidly changing the way organizations deliver their products and services. To be competitive, organizations must migrate many of their “just-in-time” pack-and-ship modes of operations to the new processes and technologies providing “right-time” digital delivery of their products and/or services. "Right-time” digital delivery means connecting with people based on their interest NOW. “Right-time” digital delivery processes and technologies provide the keys to micro-sourcing online anytime, as well as delivering focused marketing campaigns, superior customer service and improved product research. HCL BI 2.0 practice provides integrated social analytics solutions to help organizations “Listen & Learn” from online content and engage online based on the consumer’s interest. Our solutions harvest online content to create actionable intelligence. Our solutions integrate with internal BI 2.0 architectures to create "right-time" business processes within a social analytics reporting and sourcing framework.
Tune in ANY TIME to this on-demand webcast to learn more about
- Delivering marketing and sales via digital brand identity management
- Delivering products and services within the digital framework
- Delivering superior customer support experience
- Delivering new ideas and inputs to create innovation and inputs to research