Prime Home - Remote Management Solution | HCL Technologies

OVERVIEW

HCL Prime Home is a feature-rich, standards-based remote management solution that provides visibility into the home network for broadband service providers. Powerful customer support tools, an intuitive consumer portal, and scalable reporting and bulk operations combine to make the home network easier to set up and support. This can result in reduced operational costs and an improved subscriber experience.

Based on the Broadband Forum’s TR-069 suite of protocols for provisioning and managing in-home devices, HCL Prime Home discovers detailed information about all connected devices in the home, enabling customer support agents to troubleshoot common home networking problems such as Wi-Fi, firewall, and basic broadband connectivity. The HCL Prime Home platform provides these capabilities in a way that is easily integrated into the existing service provider systems using web-based APIs.

Our unique approach to services defines the requisite activities at each phase of CSPs network lifecycle (plan, build and manage) to help enable service excellence. With HCL’s proven delivery methodology and experience in delivering network services to leading Tier 1 CSPs, we achieve the most effective results.

Key Features

Benefits

  • Lower operating expenditures by reducing truck rolls and consumer support calls
  • Simplified management, through automation of home device mass management for reduced administrative overhead
  • Accelerated issue resolution through a structured problem-solving approach that guides customer care representatives through predefined processes
  • Higher customer satisfaction and lower churn by providing actionable information for the troubleshooting of home network problems
  • Support for better business decisions by allowing proactive analysis and addressing of support issues

Contact Us

Contact Us

For more information, please reach us at: sales-prime-home@hcl.com