ALT ASM: HCL’S ALTERNATIVE TO MANAGING APPLICATIONS
HCL brings over 35 years of experience in managing complex I.T application and infrastructure environments to offer ALT ASM™, a unified Application Service Management framework. ALT ASM™ helps I.T. leaders manage and govern the "Run the Business" aspect of their process, and infuses principles of "Agile I.T." to proactively help align business level KPIs with I.T. SLA's. Through ALT ASM™ we will take you to the next generation in application outsourcing.
The situation today
As the need for retailers to meet the dynamic business needs increases, retailers have to constantly adjust, invent and react. A dynamic economic atmosphere, intense competition and an array of channels to mingle with the customer are forcing retailers to come up with renewed strategies for sustained growth and profitability. In such a scenario, improving the bottom line becomes as important as growing the top line for any retailer. To improve their bottom line, retailers need to ensure that the appropriate processes and right business solutions are in place.
How HCL can help
For over 35 years HCL has believed in the philosophy of investing in clients, partners and emerging technologies to help address client business imperatives. Customers across industry verticals including retail have trusted HCL do deliver value in their complex application landscape and have chosen HCL as a partner of choice in their journey towards business excellence.
Over 1.5 B$ worth of ideas have been generated by empowered HCL employees across various engagements and stand a testimony to the power of value creation.
Business to IT Alignment is very critical in creating the shift from IT SLAs to Business SLAs. HCL’s proprietary tools enable a wholistic view from business process to IT infrastructure, thus creating a 360 degree alignment between IT and business. This brings several benefits to the engagement, some of which are:
- Vertically aligned critical incident management
- Business KPI aligned proactive monitoring of IT environment
- Accurate application impact analysis for business process changes
- Accurate business process impact on IT changes
The unique proposition from HCL, is our ability to create this process mapping as a natural by-product of the information captured during knowledge transition, with the help of our proprietary tool called PRIZMTM and enabling ongoing monitoring using our proprietary BAM platform called ProcessWatch which can also be supplemented with customer’s own BAM environment such as SolMan, Oracle BAM, etc
What we’ve done for others
Proactive problem management and service request management leading to increased agility:52% reduction in number of incidents in a single year for a leading F&B company
Business led KPI’s: IT focused on Business Advantage:Improvement in Order Management time by 19hrs/month for a leading F&B company