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Business Consulting

HCL’s Retail and CPG Consulting Practice

HCL has a global retail and CPG management consulting practice that leverages industry experts, business consultants and retail technologists to provide services spanning from business transformation and blueprinting, and package evaluation, to requirement analysis and continuous business process improvement successfully. With more than 200 engagements with many of the global retail and CPG customers, our consultants work in close partnership with client executives and pass on expertise by building skills and capabilities.

The business advisory services practice has SME’s in merchandising, supply chain, sourcing, stores, CRM, loyalty, ecommerce and other areas in retail and CPG value chain with real world experience from global retailers, manufacturers, distributors and other domain related service providers.

Service Portfolio

The Retail and CPG consulting practice has the flexibility and expertise to create customized IT solutions for our clients, whatever their specific challenges may be. To help retail and CPG clients stay at the leading edge, we have built expertise and capabilities in the biggest opportunity areas. A winning position in retail and CPG requires superior strategy, attractive merchandising, efficient operations, targeted marketing, a robust organization, and reliable technology. In all of these areas, HCL retail and CPG consulting partners with leading specialists both internal as well as external (as needed) to provide world-class consulting support. We form performance partnerships with our clients to address issues holistically and create customized solutions that take the relationships beyond the contract.

Our end to end value chain services across the retail and CPG value chain can be broadly divided in to top line focused offerings to increase sales and revenue and bottom line focused offerings to optimize and reduce in-efficiencies across the business functions.

Top Line Focused

  • Pricing & Revenue maximization analysis
  • Customer segmentation profiling
  • Customer experience improvement
  • Multi-channel integration
  • Merchandizing modernization
  • Distributor performance analysis
  • Promotion effectiveness analysis

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Bottom Line Focused

  • Assortment optimization
  • Cost-to-serve analysis
  • Lead time optimization
  • Direct & indirect spend analysis
  • Demand forecasting & replenishment analysis
  • Sales force optimization analysis
  • Supply chain optimization

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Technology Consulting

  • Ideate:
    • Transformation Roadmap Services
    • E2E business scenario definition
  • Incubate:
    • Package Evaluation
    • Business blueprinting
  • Implement:
    • Functional pre-studies
    • Business requirements gathering and analysis

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HCL provides Business Advisory Services across the technology lifecycle for Retail companies which enables them to address issues holistically and create customized solutions that take the relationships beyond the contract. Click here to know more about our technology consulting capabilities.

Tools and Frameworks

HCL has developed a number of reusable frameworks, tools and templates that are specific to retail and CPG consulting which enables us to deliver quality deliverables in the given time.

Reusable Tools:KPI repository, ARIS process flows, Llamasoft supply chain guru planner and simulator.

Consulting Frameworks:Returns management, safety stock optimization, inventory management, SKU rationalization, lead time optimization, promotion optimization, supply collaboration.

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Case Studies

HCL REDUCES SUPPLIER ORDER FLUCTUATIONS FOR A LEADING EUROPEAN SPECIALITY RETAILER
HCL Helps a Leading Retailer improve its Supply Chain Performance
HCL defines a multi-channel strategy and e-commerce implementation roadmap for a leading...
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.