BOTTOM LINE BASED RETAIL BUSINESS ADVISORY OFFERINGS
HCL’s bottom line focused business advisory offerings help retail and consumer packaged goods (CPG) companies optimize and reduce in-efficiencies across the business functions by providing the following services:
Assortment optimization is about the development of chain, store cluster and store level product attributes, SKUs etc. that provide a basis for addressing localized customer preferences as well as store characteristics in order to achieve customer retention and improve margins. HCL helps retail and CPG enterprises create localized centric assortment and space planning.
Cost to serve
Categorizing customers according to various priorities or value criterions for better management of costs is crucial for many retail and CPG companies today. HCL helps enterprises arrive at the total cost incurred while selling a product to a customer so that decision making would be based on profitability of products, customer and routes to market.
Lead time optimization
Lead time optimization allows companies to delay pre-season production and transportation commitments so that they can use the demand forecasts that are closer to season and in-season for production and logistics planning. By lead time optimization, HCL helps retailers achieve measurable near term gains and long term transformation improvements.
Direct & indirect spend analysis
Retailers have better control over costs when they are adopting to the approach of spend analysis. Indirect and direct spend analysis comes into play at the stage of preparing cost savings and sourcing strategy. HCL helps enterprises in gaining enhanced compliance through effective spend and supplier monitoring by optimizing their incentive spend and improving ROI.
Demand forecasting and replenishment analysis
Inventory demand forecasting relies on the efficient monitoring of products' sales history and factoring in other variables such as lead times, trends, minimum/maximum stock level etc. which in turn helps to quickly respond to highly variable and dynamic consumer demand. HCL helps in connected front end supply chain that provides consumer product companies timely and improved channel visibility services such as demand, paired with actionable insights.
Sales force effectiveness
CPG companies need to align their functions and processes with various distributors and require a robust sales force solution for the same. HCL helps CPG enterprises to measure and benchmark the effectiveness of the salesforce by prioritizing opportunities and optimizing the sales process.
Supply chain optimization
Supply chain optimization ocuses on capabilities required to modernize and optimize investments in supply chain necessary due to the proliferation of formats, channels, and focus on giving customers complete flexibility in the way they buy and in the way they are serviced. HCL helps retail and CPG enterprises build seamless supply chain operations through vendor collaboration, inventory planning, flexible fulfillment and merchandising
Inventory Optimization enables retailers to analyze and properly categorize demand, factor all aspects of inventory for both existing and new supply chain structures and simulate real-world behavior to enable true what-if capabilities. HCL helps retailers find the right balance of store and channel inventory, replenishment and demand management capabilities to maximize sales revenue and customer satisfaction.