Omni-Channel Customer Experience Assessment – HCL’s OCEAN tool helps organizations to assess their existing eCommerce & multi-channel business processes, practices, technologies and providing them with a comparison with leading consumer industry practices and thereby identifying areas of improvement in functionality, Omni-channel integration, and user experience to impact customer affinity, conversion & retention.
Why should you consider HCL?
HCL recognizes the importance of eCommerce site design and performance. ECommerce sites are always undergoing changes – to improve user experience, new functionality, increased traffic, and performance factors. We have developed an eCommerce Health Assessment tool to assess:
- Basic eCommerce capability
- Innovation & Market Trend Adoptability
- User experience
- Ease of Operations
- Customer Affinity
- Business Enhancement Capabilities
- Value add features
How do we make it work:
- Best in class Omni channel CE diagnostic tools
- Practitioners with deep industry experience
- Action oriented
- Vision but with practical detail