SAP Hybris Services | HCL Technologies

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SAP Hybris Services

Overview

The SAP Hybris Customer Engagement & Commerce suite of solutions is designed to enable businesses to meet the challenges of digital transformation. It is highly flexible and supports Cloud or on-premise deployment models.

The Hybris CEC suite integrates with the SAP Digital Core to provide an end to end omni-channel solution covering marketing, commerce, sales, service and revenue. HCL offers a complete and comprehensive Customer Engagement & Commerce proposition – covering “think, build & run”.

We have extensive experience of enabling the digital transformation journey for customers across a range of industries – driving down costs and timescales through template solutions, accelerators and our global capability and scale. HCL’s Integrated Commerce solution, built on the market-leading SAP Hybris and SAP C4C platforms leverages the power of S/4HANA, and provides the ability to deliver a seamless and personalized customer experience.

By providing the ability to integrate cross-channel interactions, organizations can predict trends and adapt in real-time to customers, wherever and however they engage. HCL provides businesses with a rich set of digital commerce capabilities—including back-end and front-end integration—that enhance the customer experience, improves operational efficiencies in business processes, and promotes self-service to reduce cycle time.

Solutions

digitalignition

16 week digitalignition program, focused on launching your digital SAP transformation

iCare2.0

Predictive Service alert framework for call center agents powered by HANA; Average Hold Time (AHT) reduction and increased CSAT

Retail B2C Accelerator

Intelligent Order Management with Embedded Analytics and pre-built Integrations

Industrial B2B Accelerator

Consolidated Experience Hub, Configure to Order, Parts Page, Service Integration, Subscription Revenue and pre-built Integrations

Solutions Template 2: 
Solution Title: 
digitalignition
Solution Description: 

16 week digitalignition program, focused on launching your digital SAP transformation

Solution Title: 
iCare2.0
Solution Description: 

Predictive Service alert framework for call center agents powered by HANA; Average Hold Time (AHT) reduction and increased CSAT

Solution Title: 
Retail B2C Accelerator
Solution Description: 

Intelligent Order Management with Embedded Analytics and pre-built Integrations

Solution Title: 
Industrial B2B Accelerator
Solution Description: 

Consolidated Experience Hub, Configure to Order, Parts Page, Service Integration, Subscription Revenue and pre-built Integrations

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