SAP Utilities Practice and Engage 3.0 Framework

Transforming utilities for tomorrow, today

HCLTech has provided SAP implementation and application management services to the utilities sector for more than 25 years. Our team of industry and product experts bring a strong legacy of developing tools and innovations that have allowed our customers to get ahead of the technology curve and innovate faster.

Today, this means providing solutions that help the utility sector address new operational and analytical challenges - and opportunities - driven by increased demands for sustainable practices, the responsible use of limited energy resources, and the exponential growth in the amount of data collected and stored.

How we innovate

HCLTech combines industry thought leadership and partnerships with technology companies such as SAP, Microsoft, and Google to help our utilities customers plan and act as market pioneers. We help utilities keep pace with emerging technologies and market demands, while supporting their goals to be financially responsible for the communities they serve and their shareholders.

Our SAP Utilities practice helps existing SAP Utility customers optimize their environments through data storage optimization, datacenter migration to cloud, and solution evaluation, optimization, and road map planning for upgrades to updated SAP environments powered by SAP S/4HANA.

We understand the need to provide efficient sustainable solutions at a price point that meets the justified investment ask.

Our team have developed several tools to support utilities embarking on new implementations or greenfield re-implementations.

Accelerators and offerings

Base90 for Utilities

Base90 for Utilities is an industry SAP S/4HANA deployment accelerator that helps reduce deployment risks and accelerate deployment timelines. Leveraging the SAP S/4HANA digital core as its foundation, it offers tight integration, scalability, and allows you to effectively utilize new technology areas.

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Data Rightsizing and Archiving for SAP S/4HANA

Moving from an ECC environment to an SAP S/4HANA environment without optimizing data storage can be an expensive proposition. Our Data Rightsizing offering evaluates the current state of the data on your SAP environments and identifies which objects can be archived or purged to gain efficiencies.

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Elevate SAP S/4HANA Assessment Framework

Understanding where you are currently makes it easier to plan your journey to SAP S/4HANA. Elevate offers a modular set of services, allowing you to build an assessment tailored to your needs and desired business outcomes.

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Factory Services

The shift to remote work has created additional opportunities for efficiencies in delivery models. HCLTech provides several factory service-based offerings to help our customers with upgrade and migration services leveraging offshore delivery centers.

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Enterprise Asset Management (EAM)

HCLTech operates in several asset intensive industry verticals that have complex and regulated asset management requirements. For these industries, we have accelerators and fit-to-standard offerings that bring together over 15 years of investment from our EAM team, SAP experts, and critically, our customers.

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Intelligent Customer engagement

Designed to work with any call center integrated with SAP S/4HANA, iCE aggregates a range of account data to help even inexperienced agents quickly and accurately predict why customers call – reducing AHT, improving first-call resolution, and increasing agent productivity.

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