Utilities Management Services | HCL Tech

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Challenges

Modern utilities face a number of pressures to modernize applications at the pace with which the industry and other market leaders, are evolving and adopting utility management solutions. Status quo is not acceptable and increased levels of customer engagement is an imperative stressing aging infrastructures, applications, and workforces within customer service organizations. ROI pressure on Smart Grid/AMI initiatives has forced an increased complexity in residential rates and a focus on demand shifting, necessitating the deployment of robust utility management solutions.

 

Cost and Regulation Drivers

  • Return on Investment on smart grid / metering
  • Strict regulations & compliance
  • Ability to lower Cost to Serve
  • Focus on CAPEX rather than OPEX
  • Asset management & reliability issues
 

Process Integration and Visibility

  • Inability to get consumer benefits for smart metering
  • Aging workforce & platforms
  • Poor ability to utilize large data volumes
  • Limited integration across the value chain
 

Customer Service & Operational Performance

  • High performing contact center
  • Sales & campaign management
  • Digital services
  • Forecasting & demand response
  • Prepaid & back office services

Solutions

Customer Service & Operational Performance

  • High performing contact center
  • Sales & campaign management
  • Digital utility management services
  • Forecasting & demand response
  • Prepaid & back office services

Operational Excellence & Cost Containment

  • Enterprise Performance Management (EPM)
  • Human Capital Management (HCM)
  • ALT ASM Application Management Services
  • Infrastructure management

Asset Optimization & Smart Grid Realization

  • EAM strategy & roadmap
  • Asset reliability & analytics
  • IoT in utilities
  • GIS integration & usability
  • Mobility

Solutions Template 2: 
Solution Title: 
Customer Service & Operational Performance
Solution Description: 
  • High performing contact center
  • Sales & campaign management
  • Digital utility management services
  • Forecasting & demand response
  • Prepaid & back office services
Solution Title: 
Operational Excellence & Cost Containment
Solution Description: 
  • Enterprise Performance Management (EPM)
  • Human Capital Management (HCM)
  • ALT ASM Application Management Services
  • Infrastructure management
Solution Title: 
Asset Optimization & Smart Grid Realization
Solution Description: 
  • EAM strategy & roadmap
  • Asset reliability & analytics
  • IoT in utilities
  • GIS integration & usability
  • Mobility
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