SAP Utilities Practice and Engage 3.0 Framework | HCL Technologies



The future of Utilities is digital and HCL’s industry experts have developed tools and innovations to help our customers get ahead of the technology curve and innovate faster.

HCL combines industry thought leadership and partnership with technology companies such as SAP, Microsoft, and Google to help our utilities customers plan for the future and take action as market pioneers. We help utilities struggling to keep pace with emerging technologies and market demands, while supporting their goals to be financially responsible for the communities they serve and the shareholders.

Our SAP Utilities practice helps customers navigate through their digital transformation journey – working hard to set the right foundation for the future.

About Pega & Our Partnership

Engage 3.0 Framework

We know that when our customers invest in SAP-enabled digital transformation, the solution must be value-driven and delivered in the shortest time possible. This is why HCL has invested heavily in Engage 3.0, our internal, pre-configured environment developed on SAP best practices and the latest SAP technologies.

Accelerate project timelines

HCL is able to accelerate project timelines using our Engage 3.0 Gold Standard Business Process templates, design documents, code snippets, and third party market leader integrations, all built on SAP for utilities products such as C/4HANA Service Cloud, SAP CRM, S/4HANA for Utilities Customer Management and S/4HANA for Utilities processes.

Reduce delivery risk

HCL’s testing repository of Gold Standard Business Processes and SAP white space developments are provided to customers leveraging our Engage 3.0 environment.

SAP S/4HANA yearly and C/4HANA quarterly releases require an increase in the frequency that utilities must perform for regression testing. Using Engage 3.0, HCL customers reduce risk by addressing testing requirements proactively.

About Pega & Our Partnership

Engage 3.0 – innovations and accelerators

HCL accelerators and innovations address current and future challenges faced by our utility customers, based on market trends and industry roadmaps.

Our accelerator framework addresses white space in SAP for utilities and requires minimal modification to meet customer requirements. Accelerators such as Collection Worklist, Sensitive Data Masking, Master Data Generation, and other Engage 3.0 assets reduce project timelines, allowing our customers to enjoy system benefits earlier than what would be possible.

Our most recent innovations have been developed on the latest technology, including SAPUI5, Blockchain, Robotic Process Automation (RPA), Analytics, and Alexa – demonstrating our commitment to providing the most rewarding customer experience through Engage 3.0 innovations.

Dunning Moratorium
Dunning Moratorium

Flori-based app to maintain dunning disconnect activities

Refund Approval
Refund Approval

Flori-based app to streamline the refund approval process


Flori-based app for customer promotions

Hyper-Ex Utility Line Extension
Hyper-ex Utility Line Extension

Inter-company interactions using Blockchain

Alexa Integration
Alexa Integration

Alexa customer account inquiries


Solution Brief

Featured Video

Enhanced customer experiences through smart metering

Solution Brief

Featured Solution Brief

Base90: SAP S/4HANA accelerator for utilities