Service Integration & Management
With the increased acceptance of niche cloud providers, growing automation and commoditization of ITO (Information Technology Outsourcing) service towers, IT outsourcing buyers continue to deal with an increasing number of IT service providers but witness several challenges. Managing the vendor landscape with each supplier typically following their own processes, using their own tools and having to aggregate services across providers while ensuring they are aligned towards the business objectives is getting increasingly complex and difficult. IT has now evolved to a “Broker” role.
Increasing complexity drives IT outsourcing buyers to take another look at their Service Integration and Management strategy. HCL will help you to assess the right SIAM model. The two-fold approach of HCL’s SIAM model helps enterprises to overcome the challenges of integrating and aggregating the supplier ecosystem. The HCL SIAM model ensures conducive conditions for right collaboration by aligning the ecosystem to the customer. The solution drives strategic innovation and collaboration in the ecosystem while maintaining competitive tension. Additionally, the HCL SIAM Gold Blueprint provides a catalogue aggregation solution, a service management platform as well as an industrialized “service bus, which puts a strong process framework in place for integration of disparate IT providers and provides greater visibility into operational performance for better and faster decision making. This, in turn, ensures better accountability, trust, transparency, and effective performance management in the ecosystem while establishing a collaborative ethos.
As you shift towards Gen 3.0 and adopt HCL’s Service Integration and Management framework, you will stand to gain from increased efficiency brought about by process transformation, easy adaptation to hybrid cloud models, and a greater synergy in supplier management.