Editor-at-Large, Global Services (Moderator)With nearly 24 years in technology research and technology media, Ed has deep expertise in enterprise IT, IT services and BPO, business transformation, innovation in service models, and marketing. Ed was a senior analyst with IDC India before he moved into handling senior editorial and business roles with CyberMedia. He won the Polestar Award for Best IT Journalist in India in 1998. Ed worked with various software and consulting companies like Tibco Software, Enterprise Business Solutions Inc., Terra Infotech, and CyberMedia in the US in roles involving marketing, consulting, and general management. Ed holds a graduate degree in electronics engineering from the University of Mumbai and an MBA degree from Thunderbird School for Global Management, Arizona.